RTC Accuracy Test Failed - Error code WSB01-H18 (Alienware Area 51 Desktop)

Question

My Win 7-64, i7, computer has been running slowly lately (to the point where I can't even play games).

I checked to make sure everything was seated properly, defragmented, ran disc check and diagnostics.

Alienware autopsy diagnostics reported a RTC ACCURACY TEST FAILURE - CODE WSB01-H18.

I tried replacing the CMOS battery in the desktop but it didn't work.

Any help or suggestions would be greatly appreciated.

Tesla1856 · Accepted Answer

The only thing wrong is ... and the only error RTC accuracy test.

Right, but only in that one Diag Suite. In the Dell 32bit Diags (outside of Windows) and the Dell online Diags (PC Doctor) no RTC problems were reported. Plus, you said the clock is keeping time and date fine.

Personally, I think it's just a glitch with AlienAutopsy Diag. It might also be the real/existing problem being incorrectly classified. If you want to put your faith in that one failing Diag, then all you can do at this point is replace the Motherboard. Then you can see how it runs generally, and finally, re-run that Diag and see what it says.

shesagordie · Answer

Moving this thread to the Alienware Owners Club Forum, here: http://en.community.dell.com/owners-club/alienware/default.aspxBev.

Tesla1856 · Answer

Is Area-51 keeping time correctly? Don't assume that Diag is 100%.

Try BIOS bootable PSA (Dell Diags) test. This is one of the best ways to test core motherboard functionality.

See: http://en.community.dell.com/owners-club/alienware/f/3746/t/19530277.aspx

hillel1963 · Answer

The time is OK, but the computer is very slow. Even closing windows takes much longer than it should (and used to).

The only diagnostic that showed something off was the RTC accuracy failure.

Any ideas?

Tesla1856 · Answer

1. The time is OK,

2. but the computer is very slow.

3. Even closing windows takes much longer than it should (and used to).

4. The only diagnostic that showed something off was the RTC accuracy failure.

5. Any ideas?

1. Good.

2. Don't assume problems are related.

4. That Online Diag may or may-not be accurate. I suggested many different Diag programs. Dell Diags/PSA that I'm talking about runs outside of Windows.

5. Please follow link to self-service doc. I'm not much on repeating myself. Try a clean Windows install to new drive partition. If you have specific questions, ask.

hillel1963 · Answer

Thank you for your prompt reply.

I should have specified that I followed the above steps, including the pre boot diagnostics. I also did a spyware check (MacAfee) and ran Malwarebytes. The only thing that returns an error is the RTC accuracy test. Could that be responsible for the sudden and mysterious recent slowdown of all aspects of my computer? If so what can I do about it? If not, are you aware of any additional diagnostics to run?

Thanks in advance for your response.

Tesla1856 · Answer

Let's see if I got this right... This is Dell Area-51 (x58 chipset, i7-9xx, 1366 socket) from 2009-2011. It works ok (no errors or BSOD) but it seems to be running a little slow.

1. Dell 32bit Hardware Diags/PSA (outside of Windows)
- All Pass

2. Alien Autopsy:
http://www.dell.com/support/contents/us/en/19/article/Product-Support/Dell-Subsidiaries/alienware-support-site/alien-autopsy

- RTC ACCURACY TEST FAILURE - CODE WSB01-H18

3. Dell PC Diagnostics (Online / PC Doctor)
http://www.dell.com/support/Diagnostics/us/en/19

- All Pass

hillel1963 · Answer

Yes, but it is running more than a 'little' slow.   I can't even play a sedate game like civ 5 b/c of the slowdown.   FPS are absolutely impossible.  It takes 3-4 seconds to close a webpage!  My internet connection is good > 50 mps.  This is making me nuts!

Tesla1856 · Answer

Is your Power Profile on 'High Performance'? Tried disabling McAfee temporarily? What are your Windows Experience Index scores? What video card and have you updated your drivers? CPUID HW Monitor  - How are your temps? http://www.cpuid.com/softwares/hwmonitor.html Crystal DiskInfo (Standard Edition) - HDD SMART status ok? http://crystalmark.info/download/index-e.html OCCT - Power Supply Test (aka Stress Test Everything) http://www.ocbase.com/ All CPU Meter (Does CPU usage ramp-up when called upon) http://addgadgets.com/all_cpu_meter/

Tesla1856 · Answer

For some reason, the ALL CPU Meter crashed IE every time I went on the page., That's weird. Fine for me in IE9. To clarify, his webpage is a problem for you or it's the gadget somehow.

hillel1963 · Answer

Power profile is high performance.

Disabling MacAfee (and Malwarebytes) doesn't help.

Windows experience scores as of last night:

Processor 7.5

Memory 7.8

Graphics 7.9

Gaming Graphics 7.9

Primary Hard Disk 5.9

Nvidia 680 - Driver current (11/13)

Temperature is normal

HD fan 2209 (27%)

System Fan 898

PCI fan 1095 (1%)

Stress test OK,

CPU usage normal (ramps up depending on task) - According to desktop gadget. For some reason, the ALL CPU Meter crashed IE every time I went on the page.,

The only thing wrong is that the computer is really slow and the only error RTC accuracy test.

.

Tesla1856 · Answer

Still waiting for:

Crystal DiskInfo (Standard Edition) - HDD SMART status http://crystalmark.info/download/index-e.html

and Crystal Disk Mark (Standard Edition)

OpenCandy is fine as long as you are smart about it (opt out of suggestions) but if still paraniod about it, just grab the Portable versions.

hillel1963 · Answer

I'm using ie 11.  Just going to the page crashes ie!   I tried restarting the computer to no avail.   Weird.   BTW, thanks for all your help.

Tesla1856 · Answer

I'm using ie 11. Just going to the page crashes ie!

I tried restarting the computer to no avail. Weird.

No problem here with http://www.AddGadgets.com

On Win7-64, IE-11 (Running with Default options - Enhanced Protected Mode disabled)

hillel1963 · Answer

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