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33597
August 18th, 2015 19:00
Resetting Alienware X51 Problem
After attempting to install updates which failed, I was restarting my PC when I got a blue screen that says:
Recovery
Your PC needs to be repaired
The operating system couldn't be loaded because a critical system driver is missing or contains errors.
File:\windows\System32\drivers\ACPI.sys
Error code: 0x000000f
You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer.
Press Enter to try again
Press F8 for Startup Settings
Press Esc for UEFI Firmware Settings
I want to completely restore my computer to factory settings, how can I fix this?
No Events found!
Alienware - Rodrigo
9 Technologist
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4.4K Posts
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August 19th, 2015 09:00
Hello,
I assume you are running Windows 7 with this system. To restore your system to factory settings, you can use Alien Respawn and run it from the Advanced Boot Options. Click here to view a video that explains how to do a system recovery using Alien Respawn. Let us know how it goes.
rbedsole
11 Posts
0
August 19th, 2015 20:00
No I'm running Windows 8 and I'm not even able to login to my account I start my computer and if I try anything it gives me the option to do I get the blue screen again and if I don't do anything the computer turns off
Alienware - Rodrigo
9 Technologist
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4.4K Posts
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August 20th, 2015 13:00
Try to access the Boot menu by taping the F12 key when you turn on the system. On this menu, look for the ePSA/Diagnostic option and press enter. This will begin to run a test on the system components, let us know if you receive any errors.
rbedsole
11 Posts
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August 20th, 2015 20:00
It says all tests passed
Alienware - Rodrigo
9 Technologist
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4.4K Posts
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August 21st, 2015 14:00
Hi,
Thanks for confirming this. It appears like something may have corrupted the operating system, it may be best to do a clean installation of Windows 8.1. Click here to view a video from our Alienware Services YouTube channel that explains how to do this step by step using the Windows media.
rbedsole
11 Posts
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August 21st, 2015 17:00
When I enter the boot manager it takes me to the blue screen again
rbedsole
11 Posts
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August 21st, 2015 18:00
Nevermind I figured out what I did wrong and it is now installing thank you for you assistance if I need anything I'll ask
rbedsole
11 Posts
0
August 21st, 2015 19:00
Windows 8 is installed but even when it's on the same resolution my tv is it's smaller
Alienware - Rodrigo
9 Technologist
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4.4K Posts
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August 24th, 2015 14:00
Thanks for confirming this, I do not really understand your question. Do you mean that the resolution is smaller on your TV compared to your monitor?