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44234
September 26th, 2010 16:00
Returning from sleep, thermal controller crashes
Every time my computer goes into sleep mode, when I wake it up and log in, I see the thermal controller has crashed.
When this happens, I cannot correct the problem. I must either shutdown or restart the system. Every time.
Alienware area 51 desktop
Windows 7 Ultimate 64 bit
All drivers from Dell are up-to-date.
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Tesla1856
8 Wizard
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17.1K Posts
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October 1st, 2010 15:00
Something should be recorded somewhere. Check for MiniDump or check Event Viewer.
Isn't a 2x 500gb RAID-0 seen by the OS as a single 1-TB drive?
Going at it from the "possible bad MIO Board" angle ... what happens in F12 Diagnostics - MIO Board testing?
I see you caught the Forum ScreenName reference
AndeT1
15 Posts
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October 1st, 2010 16:00
tt's a single 1/2 TB drive (2 X 250)
The second drive is a 1 TB.
F12 diagnostics, everything is 00.
Nothing in the logs except the thermal controller crash.
Called Dell, they're going to send me a new MIO board and then we'll see what happens.
Thanks.
morblore
2 Intern
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2.4K Posts
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October 2nd, 2010 21:00
Got anohter MIO board today and this one was good. After I installed the board and software I put the system to sleep and the crash went away. So the MIO can cause a crash when coming out of sleep.
AndeT1
15 Posts
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October 3rd, 2010 06:00
That's great. What new software? Does the board come with a disk?
morblore
2 Intern
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2.4K Posts
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October 4th, 2010 00:00
No new software I was talking about Command Center you get on line. When you change the MIO you first need to uninstall CC before changing them out. Then you put the new board in and install CC. I did a freash OS install with mine so I didn't need to uninstall CC. If you don't do a freash install of the OS then make sure you uninstall the CC before installing the new board.
Still not sure how it was causing the crash from sleep but it must have been doing it since its fine now. 1 + 1 = 2,right?
AndeT1
15 Posts
0
October 11th, 2010 05:00
In case anyone is following this thread, I want to let you know what happened so far.
I ordered a new MIO board, and a technician came out to install it.
After 2 1/2 hours he left with my computer in pieces all over my desk. Apparently he never worked on an Alienware before and couldn't figure how to change the board.
2 days later, a senior tech came out. He changed the MIO board and the system wouldn't boot. So he changed the motherboard and the system now boots.
But. He suggested I call Dell and have the system swapped out.
The fans are running full speed, the original problem still exists, and other wierd stuff is happening.
So I call Dell and tell them what the technician suggested.
Guess what? They want to do problem analysis and solutions over the phone.
I'm not only back to the beginning, but now my fans are always running full speed.
I really wish Dell would get their act together - I shouldn't have to do this all over again.