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November 1st, 2012 02:00
Start button
Hi all,
I bought an autora-54 and always found the start button flimsy, I had to push on bot side of the wing like button equally or it would not work , it then went in about 1/4 of an inch in and start the pc , once in a while I could feel it stick at the bottom but did rebound . Last night it stuck at the bottom but surprisingly it seems to work even if it there is vey little movement , Is it broken now or is it supposed to be the way it is supposed to work.
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DELL-Chris M
Community Manager
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November 2nd, 2012 07:00
beau511,
Do you mean the Aurora-R4? Your Service manual is here. Did you buy this directly from Dell?
beau511
2 Intern
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168 Posts
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November 2nd, 2012 20:00
yes it was bought through internet btw the link does not work
DELL-Chris M
Community Manager
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November 2nd, 2012 22:00
The link is fixed. If you bought it from us and the warranty is current, then we should replace the power button assembly for you.
Email = AWCC-Resolution_experts@Dell.com
Phone = 800-254-3692 option 4, option 2
They will need the following information -
Email address:
Name:
Shipping Address:
Phone:
Best Time To Reach You:
Service Tag number:
Issue Description: Aurora-R4 defective power button
beau511
2 Intern
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168 Posts
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November 3rd, 2012 20:00
Hi chris,
Thanks a lot for the info, it is really appreciated, A tech is supposed to call me next week, I am lucky the button works like
an electronic button now with no movement at all , maybe that's the way they should build it surely it would not break..
Claude