Unsolved
This post is more than 5 years old
30 Posts
0
28352
August 20th, 2012 12:00
Start up problem with Alienware m17x R2 ati 5870 crossfire ,940 xm quad core intel
Hello I have this problem : When i am starting my alienware everything goes fine until it gets to the desctop screen where it freezes and the only way to get it working is to reboot it and after the bios loading screen i must pull off the supply cable until it has loaded fully and then put it back to recharge the computer's battery which i find pretty annoying.The computer is new 1 month I had to reintall the windows once. I bealieve i could have done any mistakes while reinstalling it but i want to be sure what causes this problem
0 events found
No Events found!
Pmful
30 Posts
0
August 20th, 2012 12:00
I also have some questions for example like shall i keep the video cards' driver updates from the dell support or i shall use amd once,because this driver is from 2010.
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
August 20th, 2012 12:00
Pmful,
So the system is OFF, your powering on and this is where the freeze occurs (Yes/No) ?
Once your up and running and the AC power cord is plugged back in -
* Click Start- Turn Off Computer- Restart. What happens? Does it restart successfuly?
When troubleshooting, stick with our drivers for now.
Pmful
30 Posts
0
August 20th, 2012 13:00
Cant check atm cuz of playing with friends but will check and notify you later
Pmful
30 Posts
0
August 20th, 2012 13:00
Nope At Start up everything is fine till it gets to the desctop screen where it freezes or at the login screen. (this happens when the Ac adapter is plugged in). inorder to make it working i unplug the ac adapter a second before the login screen and then there is no problem, after everything is loaded i put it back and it is ok
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
August 20th, 2012 13:00
* Click Start- Turn Off Computer- Turn Off
* Remove the AC power cord from the rear of the system
* Remove the battery from the system
* Plug the AC power cord in
* Turn the system on. What happens?
Pmful
30 Posts
0
August 20th, 2012 15:00
Chris when everything is ok which graphic card drivers shall i use the amd one's ?
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
August 20th, 2012 19:00
You can certainly try them. But be ready to go back to ours if any troubles occur.
Pmful
30 Posts
0
August 24th, 2012 01:00
Chris i did what you said and with the battery removed everything is normal.What do you suggest me to do ?
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
August 24th, 2012 07:00
Be sure you have the latest M17x-R2 Bios A10 loaded: http://dell.to/PBW53F
Follow the instructions here: http://dell.to/A3UXgM
If still no go, contact Alienware Support email (alienware_2@dell.com, alienware_1@dell.com) and get the battery replaced.
RichardGK
72 Posts
0
August 24th, 2012 09:00
As Chris said when troubleshooting use the Dell aproved drivers. But when you wanna start gaming again head directly to ATI. The Dell drivers are older than the Aztecs and play very little.
Pmful
30 Posts
0
August 24th, 2012 11:00
The problem is i see lower results in benchmarks with the ati drivers is this bug or something like that ?
Pmful
30 Posts
0
August 24th, 2012 12:00
Chris It Recognises the battery its working its just freezing at start up when the ac adapter is plugged in and the battery is in.