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61 Posts
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2540
December 12th, 2016 06:00
Support Assist - Dell's website link to DL fails; Support Assist fails to recognize an internet connection....
All,
A week ago; all was working fine with Dell's Support Assist. Now, it refuses to acknowledge that I have an Internet connection (even though I do). Thinking perhaps some other component, driver, etc. may have gone missing when I last did a registry clean with CCLEANER, I was going to opt on re-installing it...but I cannot even do that; why? The link right on Dell's Support Assist download page fails w/ 404 error.
Dell Mods...can you enlighten us here?
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Yrtys
1 Message
1
December 12th, 2016 08:00
I'd like to know this as well as I got the same error when trying to download the Support Assist software. Same when trying the online diagnostic, it fails when downloading the Support Assist.
yarecco
1 Message
0
December 12th, 2016 14:00
Same here
any idea from Dell?
Victorr00
7 Posts
0
December 12th, 2016 20:00
Same problem here, I have tried to download support assist from multiple computers, and even used a different internet provider. Everytime I get this error message:
This site can’t be reached
content.dellsupportcenter.com’s server DNS address could not be found.
tanejas69
2 Posts
0
December 13th, 2016 04:00
i'm exactly the same and got the cold shoulder from the phone support team who denied there was an issue - there clearly is!
Victorr00
7 Posts
0
December 13th, 2016 06:00
Well, it appears to be back up. Was able to get support assist just a few minutes ago.
tanejas69
2 Posts
0
December 13th, 2016 09:00
what link did you use?
Victorr00
7 Posts
0
December 15th, 2016 06:00
www.dell.com/.../support-center
and clicked on link for 'Download SupportAssist for PCs & Tablets' about halfway down the page.
Syric
1 Rookie
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61 Posts
0
December 20th, 2016 13:00
All,
Apparently this has resolved itself. Perhaps there was a server issue on Dell's side? In any event, both SupportAssist and the direct Dell website link to download SupportAssist are once again working as intended (starting approx 3-4 days ago).
Pardon the delay to report it resolved itself - busy RL.