Thermal control problem

It means that the Command Center-Thermal Controller software can not communicate with the MIO-Board.

Try ...

1. Shut Down Windows. PC will power down.

Unplug from wall

Push power button a few times and hold down power button for 30 secs.

Power back up and see if it works.

2. Shut Down Windows. PC will power down.

Unplug from wall

Push power button a few times and hold down power button for 30 secs.

On BIOS boot screen press F12 and run Dell Diags.

See if tests on MIO-Board pass.

If they do, power back up and see if it works.

Note: If MIO-Board can not be successfully tested from Dell Diags., there is no way it will work in Windows.

Edit: What do you mean by power down and unplug from wall?

What do you mean by power down? Hold the power button or the turn off the switch?

Okay nvm, i got what you meant let me try it and i'll give you a reply. Thanks! (:

it's called pre-boot assessment or something

I have the same issue. It's driving me BONKERS!!!

Do you get the error as well? here it is

-------------------------------

System.NullReferenceException: Object reference not set to an instance of an object.

  at AlienLabs.ThermalControls.Domain.Classes.CommunicationServiceClass.get_IsChassisSupportingVenting()

  at AlienLabs.ThermalControls.App.Presenters.NavigationPresenter.get_Links()

  at AlienLabs.ThermalControls.App.Views.Xaml.NavigationControl.loading(Object sender, RoutedEventArgs e)

  at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

  at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

  at MS.Internal.FrameworkObject.OnLoaded(RoutedEventArgs args)

  at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)

  at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)

  at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()

  at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()

  at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)

  at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)

  at System.Windows.Interop.HwndTarget.OnResize()

  at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)

  at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

  at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

  at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

Also all my issues came about after formatting the system.

Hey foibles, i think we got the same problem lol. Wen the window starts up and they pop up saying ''Thermal controller'' and below is the error. Anyways, i gotta try out method 2 that that tesla gave first.

LOL yeah, I'll try 2 as well. 1 didn't work =' (

I've tried method 2, i ran the dell diags and everything passed, nothing is wrong with my PC. What can i do now?

I've tried method 2, i ran the dell diags and everything passed, nothing is wrong with my PC. What can i do now?

Ya, but did the MIO-Board get tested? (for example the lights, fans, etc.).

Sometimes, if the MIO-Board isn't detected, it gets removed from the Diags and skipped completely (because it doesn't show up) and everything else passes.

Yea, lights, fan and etc, all done. I rmb after the pre-boot assessment thing, they came out another thing where they gave me 3 options to choose from. I chose the middle option, from what i remember, the middle option says something like ''system diagnostics''. After that they ran the fans, lights and everything. Nth is wrong. So how?

Try uninstalling and installing the latest Command Center. If the board passes, it's more than likely a driver issue. I've had mine lose it's mind a time or two. At least your hardware is good.

-joe-

Sorry for the late reply, btw, which one do i uninstall under 'uninstall a program' at the control panel. Or what is the program called? AlienRespawn? AlienRespawn - Support software?