Warranty question

Question

When I purchased my machine I went for the most expensive warranty option available. While checking my account, I noticed the warranty started running on the day I purchased the laptop even though it was delivered 3 weeks later. This would appear to be totally illogical because at the time of ordering, the machine hadn't been built. How can they warrant something that doesn't even exist? And what good is a warranty if you have nothing to warrant? My question is therefore, is this an error in the Dell database or is it standard policy to start the warranty when Dell receives the money instead of when the customer receives the goods being warranted?

muli82 · Answer

I would probly take that up with dell, its like you buy a car your warranty starts from the time you take delivery. when i enter my service tag on the dell website it says my m11x parts warrants runs out in march yet phone support runs out first week of june, neither really make any sense since i bought the laptop brandnew from a store on the last day of june this year.

7Leagueboot · Answer

<< I would probly take that up with dell >>

I've already tried. First time, the girl put me through to tech support who promptly informed me that this was out of their realm and that I had to call customer services. I did that and after a few minutes listening to music, they hung up on me. Tried again, same thing happened.

Anyway, I double-checked my facts and it appears the warranty begins the day the machine leaves the factory. There is actually only a week's difference so it's not as bad as I thought. The principal of the matter still bothers me though because it really shouldn't run until you take delivery.

DELL-Chris M · Answer

You are correct. The Dell warranty begins when the order invoices (system ships), not when you receive it.

7Leagueboot · Answer

Do you think that's reasonable Chris?

7Leagueboot · Answer

Understood.

DELL-Chris M · Answer

I am not allowed to have an opinion on matters like this.

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