What is causing my Alienware Aurora R6 to boot into a Static only screen?

Question

I've had this problem intermittently.  Sometimes several times a week then may go weeks without it happening again.  I'm at a loss since in my experience I've previously never had a 'snowy screen' before on a PC.     I purchased my Aurora R6  March 6, 2017 to replace a temporary PC (Lenovo) that I had purchased after a fire destroyed my previous custom built gaming PC.  I have been greatly disappointed so far with this purchase. My first problem was that I paid for a 4G graphics card and it came installed with a 2G.  However, it was fixed quickly and I am appreciative of that fact.  As a gaming PC so far I have not been very satisfied.  I have since doubled my Ram in hopes to improve my gaming experience.  I've never had a system before that was unable to handle gaming. (Even the Lenovo did a fairly decent job and is currently being used by my daughter to play the same game I play on my Aurora R6, being Fallout 4.)   There have been several problems as of late but one at a time for now.  Does anyone know what can be causing the Static 'Snowy' screen?

Tesla1856 · Answer

No, never seen that before on my Aurora-R6. Yes, I also play a lot of Fallout-4 on it.   What are your full system specs?   Does your Aurora-R6 pass ePSA Diagnostics test (F12 on bootup) ?

cybelemoon · Answer

I see you also had the same problem with Fallout 4 that I have been

having. Locks up the whole system hard. It's inconsistent as to when and

I have been trying different things to keep it from happen from some of the

other articles I've found. I shut down Microsoft one click from office

365 because it apparently has issues. I can't tell you for sure if or

what fixes it because just when I think it is fixed it happens again and I

can't remember if I shut off one click or not. I've tried uninstalling as

much of the "bloat-ware" as possible but am not sure what can and can't be

turned off out of all the processes running.

You have a better graphics card it appears, I've been thinking about

getting dual cards but don't know if it is worth doing so on this system.

I hate to think I wasted my money on this PC and I REALLY REALLY want to

get things fixed and get the quality I expected.

Pam

cybelemoon · Answer

I do not know on the ePSA diagnostic test, was unaware of it. Do I just

reboot and start pushing F12? Or is there a specific point in which to do

so? Sorry, it's been a long time since I trouble shot a computer, things

are different than in the old days. LOL

Here are the specs:

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz

Radeon Software Version - 17.10.1

Radeon Software Edition - Crimson ReLive

Graphics Chipset - AMD Radeon (TM) RX 470

Memory Size - 4096 MB

Memory Type - GDDR5

Core Clock - 1206 MHz

Tesla1856 · Answer

If you mean this:

Yes. It turned out to be flakey bad-set of Nvidia video drivers pre-installed on my machine. Rock-solid since getting a working set on there.

On a different machine (my Aurora-R1) old AMD-5870 was also causing trouble with Fallout-4. You can try turning-down your game-launcher video settings. I also had to turn-off bloom or halos (something like that). Even then, still had an occasional lockup during level changes. Moving game to C: SSD helped some but think ultimate fix was to swap for Nvidia GTX-1070. I haven't had a problem since.

Locked Topics – Alienware General

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