Won't boot, error code - who do I call?

Question

I've been having some problems with my M17x, and it finally won't boot anymore. Following the advice on dell's site I ran the pre-boot assesment or whatever, and came up with an error code for one of my hard drives (2000-0142.) I assume I need to send it in, so I looked at the email page, but this wasn't under the supported issues. I went to the chat page, and was told my system wasn't supported. I was then taken to the call page, and presented numbers for Dell Higher Education and Alienware. Which one am I supposed to call for whatever I need to do? And what is Dell Higher Education? I feel like I should've been given a general tech support number or something, this sounds like it's for colleges or something.

ejn63 · Answer

The hard drive is faulty and will need to be replaced. It does not require a return to depot -- the hard drive is considered customer-replaceable.

Start by contacting technical support (see below). They will send you a replacement drive.

http://support.dell.com/support/topics/global.aspx/support/dellcare/byphone_prod?c=us&cs=19&l=en&s=dhs

northwestsoul · Answer

Alright, it's enough to know that I won't have to send it in or anything - thanks. I guess I'll just try the higher education one and see what happens.

Locked Topics – Alienware General

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