josergv1
1 Nickel

alienware m14x blue screen problem

two days ago i was playing battlefield 3,i usually have my computer connected to the AC adapter . while i was playing that game my computer stop detecting the AC adapter and and it was using only the battery. I check the power cord  i even connect my computer in another place in my house but the computer was just using the battery. the next day i turn on the computer and  i log in  and i get to the main screen and after 3 or 6 seconds a blue screen came and my computer shut down i try to turn my computer but now nothing happens i really need help please. 

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14 Replies
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Wayne Dong
1 Copper

Re: alienware m14x blue screen problem

I have same problem. Just happened 2 days ago as well. Firstly, it became blue screen in process of logging into Windows. So I did clean reinstall the windows 7. The problem still exists. It became blue screen once I open the IE broswer. I have called Dell. They did remote check and bios hardware check. But no problem found. Now I want to return this m14x. I brought it only for 2 month. Not reliable.

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Wayne Dong
1 Copper

Re: alienware m14x blue screen problem

After blue screen, the Geforce graphic card always disappear in Device Manager.

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Alienware-Frank
3 Argentium

Re: alienware m14x blue screen problem

Hello, #Iwork4AW. This is the best way to fix the issue: http://dell.to/H24Zdr or this one: http://dell.to/H2aoAO if it is a different issue.
The New Bios and Nvidia Driver we released should take care of that. If after this, the problems seem to continue; please send us an email to AWCC-Resolution_Experts@dell.com with the service tag and contact information so we can get a solution. Thank you

Alienware Lizano
Dell | Alienware Technical Support Alienware Arena
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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alif
1 Nickel

Re: alienware m14x blue screen problem

I just have same problem , i just got my Alienware m14x R2 for a month and im playing battlefield3 . Everytime i turn on the computer take about 30 minute before its stop and the blue screen startup . I really need solution
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Moderator
Moderator

Re: alienware m14x blue screen problem

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X51Ash
2 Bronze

Re: alienware m14x blue screen problem

Hi Guys,

I am having the same issue with my M14x R1, I have had it for just under a year so hopefully warrenty will cover it.

I have tried everything other than re-installing windows, I will try this tonight and report back. I bought the system from someone on the forums and never received the windows boot disk and Stupidly I did not set a restore point.. Is there anyway to reinstall from a usb boot drive? could someone point me in the right direction to get this please? I have an 8gb usb stick but not sure where to get the windows installer.

Any help would be greatly appreciated as I need to get this machine working for the other half so I can have my X51 back from her! haha

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josergv1
1 Nickel

Re: alienware m14x blue screen problem

adont kwo why this happen but i remenber that they replace my motherboar and my HHD, even after that the computer was not working well and after many times of contacting them they replace my m14x r1 for a m17x r3 so now i'm ok

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alif
1 Nickel

Re: alienware m14x blue screen problem

Im using Nvidia GTX 650M 2 GB 

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alif
1 Nickel

Re: alienware m14x blue screen problem

R they replace it for free ?

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