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5 Posts

19574

March 28th, 2015 07:00

alienware m17xr3 touchpad button

hi my left touchpad button does not work atall, it feels and looks like it works but doesnt actually do anything, i am hoping someone has an idea of what this may be

4 Operator

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2.7K Posts

March 30th, 2015 11:00

You can try to uninstall the touchpad driver and reinstall it again, as well try to perform a power drain and if the issue persists you can flash the BIOS  to the latest version you find in the Dell support site. 

5 Posts

March 30th, 2015 12:00

hi i had already flashed the bios, i am unsure as to which driver it is for the touchpad r289408 or r289406, is a power drain removing ac and battery and holding power button for 30 seconds thanks

4 Operator

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2.7K Posts

March 30th, 2015 13:00

5 Posts

March 30th, 2015 15:00

hi thanks for the information unfortunately the driver hasnt changed the problem though, bit of a pain

4 Operator

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2.7K Posts

April 1st, 2015 20:00

I will recommend you to test it on safe mode and if the issue persists then it should be a hardware problem.

5 Posts

April 2nd, 2015 00:00

ok  so it does the same in safe mode, is it likely to be the button or is there something else it could be

4 Operator

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2.7K Posts

April 2nd, 2015 17:00

Then yes you should be facing a hardware issue and the only way to fix it will be with a replacement. 

5 Posts

April 2nd, 2015 18:00

could it be a board or anything other than the actual touchpad

4 Operator

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2.7K Posts

April 3rd, 2015 17:00

There are few possibilities that the motherboard is the one damage that is why I will recommend you replace the touchpad first. 

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