alienware tactx mouse left click issue

Question

Hi all, I have a alienware tactx mouse and keyboard. I've had it coming up to 3 years, but all of a sudden now when I left click it randomly decides to either hold down or unclick and re-click itself. I found out the warranty is only a year which I find strange for a product that is supposed to be a high end gaming mouse with the price tag to match. I find that most mice without the price tag and 'high end gaming' image comes with a 1 year warranty so expected this to be more, and or last longer than my last cheap £30 mouse did. The funny thing is that I've hardly used it for gaming mostly web surfing and day to day use. Otherwise before this really enjoyed this mouse, so it would be good to fix it. Is there anything I can do spraying cleaner/compressed air in on it? take it apart somehow? cheers

Dell-Rajesh R · Answer

Hi ubergam3r,Yes as you said TactX Mouse and Keyboard carries one year warranty from the date of purchase.Refer the following link for troubleshooting:http://dell.to/16wOumgYou may also uninstall and reinstall the Alienware TactX Keyboard and Mouse Driver:http://dell.to/16wQhrJ You may also use  Alienware Drivers and Utilities disc to install Alienware TactX™ Keyboard/Mouse CI (Control Interface): Insert the Alienware Drivers and Utilities disc into the optical drive, and install the Alienware TactX™ keyboard/Mouse CI (Control Interface) and AlienFX™ software.Let me know how it goes.

ubergam3r · Answer

Unfortunately the latest drivers/utilities did not help

Milena M458 · Answer

Hello Ubergam3R! Do you know if this happen as well in safe mode?

MaxOvrdrv · Answer

Sadly my friend, you are not alone... the TactX mouse has that problem and has had it since the beginning... just search on this forum itself for tactx and you'll find TONS of posts that say they have the exact same problem... here's one for example:

http://en.community.dell.com/owners-club/alienware/f/3746/t/19465443.aspx

The other thing i did find, and which actually did help my mouse live a couple of months longer, is the following YouTube DIY video:

[View:http://www.youtube.com/watch?v=VDbGDTKLXjQ:550:0]

However, don't hold your breath, and don't spend any more money/don't buy another Alienware TactX mouse unless you're prepared to re-pay that same amount every 12 to 14 months.

I know it stinks having an alienware rig without the matching keyboard and mouse, but Microsoft offers some VERY good gaming mouse options that trump the competition and last 10 times longer for half the price...

Locked Topics – Alienware General

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