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October 28th, 2011 14:00
broken usb port
My son was unplugging his headphones and the middle part of the usb port on the left side of his 14x laptop that we bought at the beginning of August came out! I called Dell and was told that this was not covered under warranty, not sure why. She said it was extremely rare for this to happen and offered to have it fixed at no cost anyway since maybe it might have not been attached securely. However, this port is connected directly to the motherboard and it will have to be replaced as well. I have an appointment for someone to come fix it at my house next week. My question is this, should I be concerned about a "replacement" motherboard? Will it be the same exact one I have now? Is it possible they might mess something else up in the process? Will there be any information loss when this is done? I guess I want to know if this is worth doing at all since there are 2 other usb ports available.
Thanks in advance for your insight. I am not very computer savvy as you can tell but would appreciate any information you can supply.
susan
Sajin1337
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406 Posts
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October 28th, 2011 18:00
I would use one of the other two available usb ports and forget about it.
89fordprobee
1.2K Posts
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October 28th, 2011 18:00
well should be same board... either a factory refurb or a certified used never new board ..... shouldnt loos anyhtign since same board and its prolly best incase something shorting out or might short out if you dont replace it .. ive seen this happen before with laptops ..usually its just bad cold solder joints ...
NotSureWhyDell
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October 31st, 2011 03:00
not covered? rare? I have had my Alienware comp for two months now and three of the 4 USB ports are broken and not working any longer. I have one still working plus the USB SATA port....
I was told I must have damaged them through improper use (duh, if by improper you mean plugging USB devices in and out in the same way I do on my four year old IBM USB ports that all seem to still work after 4 years)