Shut-down machine properly so it will turn off. Unplug from wall or UPS. Hold down power button for 20 seconds to dissipate any electricity in machine and MIO-Board. Wait another 20 secs before powering up. See if that very simple procedure resets MIO-Board, and allows existing Command Center to work.
If not, clean-install Command Center:
Uninstall Command Center and reboot.
Install Command Center v 2.8.9.0 (Aurora-R1/R2/R3 with Windows 7)
Install Command Center v 2.8.11.0 (Aurora R1/R2/R3 with Windows 8 or 10)
Install Command Center v 3.5.x (Aurora-R4 with Windows 7, 8, or 10)
Maybe re-seat both ends of the USB cable? Unfortunately, I don't think the Aurora-R4 has an "outside of Windows MIO-Board Diagnostic Utility" like the Aurora R1/R2/Area51-R1 has. That helps to determine if it's a hardware problem or just a software problem (Windows and/or drivers).
venom007
4 Posts
0
February 6th, 2017 15:00
come on anyone, i need help
Tesla1856
8 Wizard
•
17.2K Posts
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February 6th, 2017 22:00
If Windows-8/10, be sure "Fast Startup" is Off.
Shut-down machine properly so it will turn off. Unplug from wall or UPS. Hold down power button for 20 seconds to dissipate any electricity in machine and MIO-Board. Wait another 20 secs before powering up. See if that very simple procedure resets MIO-Board, and allows existing Command Center to work.
If not, clean-install Command Center:
Uninstall Command Center and reboot.
Install Command Center v 2.8.9.0 (Aurora-R1/R2/R3 with Windows 7)
Install Command Center v 2.8.11.0 (Aurora R1/R2/R3 with Windows 8 or 10)
Install Command Center v 3.5.x (Aurora-R4 with Windows 7, 8, or 10)
Reboot machine and test operation.
venom007
4 Posts
0
February 8th, 2017 07:00
unfortunately non of the above worked for me,
Tesla1856
8 Wizard
•
17.2K Posts
0
February 8th, 2017 11:00
Maybe re-seat both ends of the USB cable? Unfortunately, I don't think the Aurora-R4 has an "outside of Windows MIO-Board Diagnostic Utility" like the Aurora R1/R2/Area51-R1 has. That helps to determine if it's a hardware problem or just a software problem (Windows and/or drivers).
en.community.dell.com/.../19454040
If the MIO-Board is defective or locked-up, you will have to replace it.
venom007
4 Posts
0
February 9th, 2017 04:00
what cables?
Tesla1856
8 Wizard
•
17.2K Posts
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February 9th, 2017 10:00