Hi 13johnsonsp,

Please flash BIOS from the link given below:

http://dell.to/12eUgS0

Note: While flashing BIOS connect the Ac adapter and make sure the battery has minimum 15% charge as this needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop.

Revert with the status.

Hi,

If updating the BIOS doesn't work, you can try the steps in this article:

Alienware Systems: Optical Drive not reading discs or ejecting the discs 

Specially the one that says "Delete Upper / Lower Filters"