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86715
August 23rd, 2012 09:00
restarting alienware aurora r3
I have an Aurora r3 that was working perfectly fine when I left for vacation. I came back and now I have 2 problems. The first is when I shut down my computer it restarts. The second is that whenever I turn my computer on it beeps 5 times and then continues beeping. I read the beep code table and found that it was the battery in the computer. Would that affect the restarting of the computer?
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morblore
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2.4K Posts
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August 23rd, 2012 12:00
It sure can and the 5 beeps is the CMOS battery for a laptop and clock fail for a desktop. They don't cost much. You can buy a 2 pack at wal-mart for $3. I would go buy one and replace it. If it doesn't fix it then just post back. The battery you need is a CR 2032 coin battery.
Do you know how to remove the battery?
jhnybgood47
14 Posts
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August 26th, 2012 11:00
Clock fail? I opened up my aurora and couldn't see the battery. Do you know wherein is located in the case?
Tesla1856
10 Wizard
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17.6K Posts
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70.3K Points
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August 26th, 2012 20:00
Download Service Manual.
It might be under the top video card.
Get a good UPS battery to protect your system from voltage spikes.
Alienware-Luis_
200 Posts
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August 27th, 2012 09:00
Here's how to get to the CMOS battery.
Alienware Aurora Service Manual: Removing the Coin-Cell Battery
jhnybgood47
14 Posts
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August 27th, 2012 16:00
Ok. So I put in a new battery and now when I turn the computer on it goes to a message about RAID drives and then does the windows splash screen. It gets half way into the splash screen and BSOD's. What happened?
jhnybgood47
14 Posts
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August 27th, 2012 16:00
This is the screen that pops up.
Alienware-Luis_
200 Posts
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August 28th, 2012 08:00
Which Stop Error Code did you get?
The stop error code appears right beneath Techincal Information.
If the computer restarts before you can write it down, at the Alienware logo screen, tap F8 to enter advanced boot options, then highlight Disable Automatic Restart and hit [Enter]. This will prevent your computer from restarting the next time it crashes.
jhnybgood47
14 Posts
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August 29th, 2012 18:00
I found out it was a RAID setup that changed when I installed the new battery. I fixed it. The only problem is that it is still restarting when I turn it off.
morblore
2 Intern
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2.4K Posts
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August 30th, 2012 00:00
Hello agiain,
The 5 beeps in your system means Real Time Clock failure. You didn't add any software and then noticed having this issue right after you installed it did you? It's rare but software could cause it. If you don't recall installing anything then don't worry about it. Chances are it's the motherboard but you need to test everything to figure it out.
" Real time clock failures
Explanation:
A failure has been detected in the realtime clock module on the
motherboard.
Diagnosis:
When encountered during the installation of a new motherboard
or system, this can indicate various hardware problems. On an existing system it
usually means a problem with the battery, although it could be a developed
motherboard problem as well. "
First you need to comfirm that the Date and Time on the system is correct. Go into the BIOS ( F2 ) and check it. If it's not right then set it. If it's right then move on and test the memory.
Memory has the greater chance of failing so test that first. Shut the system off and unplug it from the wall. Pull all sticks of memory out of the system and then reinstall just one stick. Try starting it and see if it reboots on shutdown. Test each stick of memory this way. You can also go into the BIOS and run the pre boot test. Hit F12 when you first see the Alinehead. Then use your arrow keys to scroll down to the PBA. Run the memory test and see if it passes.
If all of the memory passes and the issue is still there even with one stick then you can move on to the CPU. That same PBA test can test the CPU too. You can go back in there to test it or you can go and download Prime95 and test it. You can download it here: http://download.cnet.com/Prime95/3000-2053_4-192895.html
**Everytime you start the system to test if it reboots do not have anything plugged in but the Keyboard, Mouse and Monitor.**
If the Battery, Date & Time, Memory and CPU are all fine then the only thing left really is a bad motherboard. There is a small chance software is causing it so you could try a fresh OS install but more then likely it will be the motherboard.