why cant i restore to factory settings

Hi, 

Can you please provide more information? What is your Alienware system model name? How are you trying to restore to factory settings? Are you using a recovery partition or a you using the recovery media? Do you get an error message or what exactly happens? 

model X51 R2 service tag Its not under warranty any longer.I've had almost 3 years and this is the first time I've had this issue

Uhmm, basically the monitor will tell me its going into power save mode.It happens after a screen refresh. As in when I play a game and it loads for the next round. there is a fade to black, and then it won't ' relaunch the screenAn online guy said that I lagged out, so the modem and internet were still functioning and the light on the cpu stays on.Sometime it will enter power save mode during the launching of the game(s) or going to a new website. (causing a screen refresh)Although, it happens less often when surfing the net. (I have 60mPS)I used the Alienware thing to do the reset. I believe. Which ever one is a step under than if you going to recycle or donate it option.

Now I want to totally wipe the system (aka, driver files and all that). Before I start to trouble shoot hardware.It errors out when it is "getting some thing ready" or what not. Before the cleanse.I assume the error, making it go to power save mode, is also not letting me complete this stage either.

I have tried maxing power or minimal power setting,lowering resolution, monitor to not sleep, having a fan blow onto the heat shield. (I hear the gpu fan running)so, I'm kinda lost at this point.Hoping its just a cord or something. 

You're time is appreciated.

Erik Daigle From: Alienware-Rodrigo <emc-dell@jiveon.com>

To: ERIKDAIGLE < >

Sent: Thursday, March 30, 2017 1:09 PM

Subject: Re: - Re: why cant i restore to factory settings

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Re: why cant i restore to factory settings

reply from Alienware-Rodrigo in Alienware Forum - View the full discussionHi, Can you please provide more information? What is your Alienware system model name? How are you trying to restore to factory settings? Are you using a recovery partition or a you using the recovery media? Do you get an error message or what exactly happens? 

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Overheating CPU and or GPU

ComputerModel     Alienware X51 R2
ShippingDate     10/27/2014
Country United States
210-ACLS : Alienware X51 R2 Base
370-AAMQ : 16GB Dual Channel DDR3 at 1600 Mhz (2x8GB)
580-AAOJ : Alienware Standard USB 2.0 Key board (English)
490-BBNZ : NVIDIA GeForce GTX 760 Ti with 2G GDDR5
400-AALJ : 1TB (64MB Cache) 7200 RPM SATA 6Gb/s
321-BBIY : Matte Stealth Black with Dark Chrome Accents
619-ADTB : Windows 8.1 (64Bit) English
570-AACL : Alienware USB Optical Mouse
389-BDDF : MOD,LBL,FGA045,UPC437,X51 R2
429-AANL : Slot-Loading Dual Layer DVD Bu rner (9.5mm)
555-BBKI : Dell Wireless 1550 (802.11ac combo/Bluetooth)
450-AAGO : US Power Cord
340-AARJ : English Documentation DAO
340-AIXK : Resource DVD windows 8.1
340-ACGV : Placemat
338-BERY : 4th Generation Intel(R) Core(T M) i7-479(8MB Cache 4.0GHz)
340-ACGW : Ship Material
450-AARV : Alienware 330 Watt Power Supply
620-AASU : Windows 8.1 DVD OS Recovery(English)

Sounds like you need to get a new hard drive and reinstall from scratch.

just like that?
no check your hard drive for errors with HDD Tunes.....
no Crystal Disk Info....
no check Windows Reliability Report....
just Boom! get a new Hard Drive.

for me it looks like a GPU Driver Crash, but hey i'm not an expert, so let him get a new HDD.