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Aijen

3 Posts

68306

May 9th, 2013 02:00

x51 lights not working! Please help!

Hey,

I recently bought a new Alienware x51 only to find that I am unable to change the colour of the lights and they seem to permanently stuck at blue. The computer strangly did not come with Command Center. After downloading, I click to launch the tutorial, but it says "Tutorial not found. Communicating with web service" then "There have been some problems downloading the tutorial. Please try again later." After launching AlienFX Tester, and attempting to test Red LEDs, it says it cannot find an AlienFX board, and that the LEDs failed. This is my first Alienware and I am not sure what to do, so any advice would be appreciated.

Thanks,

Aijen

Dell-Rajesh R

3.3K Posts

May 9th, 2013 02:00

Hi Aijen,

Drain the MB power (Turn off computer, remove AC Adapter. Now press and hold the power button down for about 20 seconds - the computer is not expected to turn on, reconnect the AC Adapter and Battery).

Update BIOS to latest version from the following link:

http://dell.to/13Dbtqr

  • During BIOS update verify that the computer is connected to an AC Adapter.
  • Disconnect any third party peripherals connected to the computer before performing BIOS update. 
  • Do not turn off the computer during the BIOS update.
  • Do not restart the computer during the BIOS update.

Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard. 

Now create a new AlienFX theme:

- Open the AlienFX Editor in Command Center:

- Access the Theme tab in the upper left corner of the AlienFX Editor and choose the New Theme Option to create a new theme:

Save the new theme at the location and name of your preference by selecting the Save Theme option:

- Reinstall the latest Alienware Command Center from the following link:

http://dell.to/ZJLQAL

If needed, create a new AlienFX theme again.

http://dell.to/12g4tPP

Refer the following link for troubleshooting/information on Alien FX:

http://dell.to/172RO73

http://dell.to/10sxiWg

Awaiting your response!

mav711

245 Posts

May 9th, 2013 11:00

are you running Windows or Ubuntu?

Alienware Command Center is not available for Ubuntu.

Aijen

3 Posts

May 10th, 2013 02:00

This worked perfectly! Thanks so much!

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