4 Posts

April 8th, 2017 14:00

Thought I'd add to this. Tried a different hard drive with recovery image + USB to no avail. I decided to do this as I would get 3 red lights and 3 blue only if I held the power button down while powering up. Diagnosing these lights apparently means it can't find a recovery image.

Decided to call dell up who will send an engineer out next week. The representative I spoke to said it's most likely they will have to replace the motherboard. 

He guided me the process of holding ctrl + esc while plugging in the adapter and turning the machine off then letting go of ctrl + esc but it didn't work. Also asked if I removed the battery connector tried the cmos reset. 

I did say I personally think there is an issue with the bios update for kabylake processors but he mentioned it can happen, and that there was no known issue at the moment. Let's hope the engineer can sort it out as I really want to use the laptop.

2 Intern

 • 

872 Posts

April 8th, 2017 15:00

Hi. sorry to hear that.

unfortunately, i have no idea how to help you. you already tried every possible fix and it didn't work. the only thing you could do now is buy a new BIOS Chip on ebay. costs around 25 $. you would need to open the laptop and there goes your warranty. so let's talk about it in two years.

why didn't you try to return it and get a new one?

4 Posts

April 8th, 2017 15:00

I got this from a reseller on an auction site. Not sure where it would stand on getting an exchange as the laptop was working fine up until I installed the bios. Saying that, they would probably say user error as per say to not warrant an exchange.

Also I am unaware opening the laptop voids your warranty as the representative asked me to open the laptop to troubleshoot? So even if you install a new ssd or ram it voids it? Or are we talking more on the terms of when people do repastes on the cpu and gpu? 

4 Posts

April 8th, 2017 16:00

There are stories for every workplace. That's how work is in this day and age. My take on it for others with a Kabylake r3 15 is do not risk updating to the latest bios. If anyone is in the same boat please do comment. 

2 Intern

 • 

872 Posts

April 8th, 2017 16:00

you might be right. open the laptop is probably not an issue. last time i bought a laptop it was sealed with the warranty sticker. but it was an MSI dragon apache super ninja robot what not laptop.

well okay then. there is your last option. but i am sure the tech-guy can fix it. i had to call one. he came over and fixed my PC. the guy was super friendly and chatty. he told me a lot of stories regarding working for Dell....

2 Intern

 • 

872 Posts

April 8th, 2017 18:00

oh you're the sirious type of person. got it.

i'm out.

1 Message

October 11th, 2017 12:00

Same thing just happened to my 15R3. I updated to the latest BIOS and the same thing happened. Except for the beeps, mine has the same symptoms. Only left side of the keyboard lit and fans on high with black screen after BIOS flash. I had to Hard reset and now all I get is a black screen with fans on low, and 3 red lights followed by 3 blue. I'm sending it in instead of having a guy come and replace the motherboard because I want to make sure that my computer is working when I get it back...hopefully  

I'd expect more quality for all that money...that's what I get for jumping on the alienware bandwagon. My computer is less than a year old and I bought it brand spanking new...SMFH...

1 Attachment

No Events found!

Top