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42873
October 15th, 2013 07:00
Alienware 17-R1, Uninstalled nvidia drivers, now can't detect gpu & not install drivers.
Hey guys i was having some black screen issues and had to uninstill all my nvidia drivers. So i did but now when i try to reinstall my drivers it doesn't recognise my graphic card. When i check dxdiag it doesn't say i have a gtx780 but it's my integrated gpu. Can anyone help me out here? I'm not that much of a pc freak so i'm hopeless.
Greetz
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DELL-Ravi Ch
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October 15th, 2013 08:00
Hi Greetz,
I would suggest you to download the nvidia video card drivers from the Dell support site. Please enter your service tag # on the link below, select the OS, then download the Video card drivers listed from Video section onto the system and install it.http://dell.to/18r60nI
Please let me know if this helps.Milena M458
6 Operator
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2.7K Posts
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October 15th, 2013 13:00
Hello Gorne!
You can try pressing FN+F5, which will enable or disable the discrete video card, maybe you are not able to install the video card driver because the Nvidia card is disable.
Gorne
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October 16th, 2013 03:00
FN + F5 Just says my gpu will be chosen automaticly based on what i do. I'm downloading the older driver now.
Something up with dell servers or something though downloading at 80 kb/s here :( will let you know if it works later
thanks
DELL-Ravi Ch
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7.1K Posts
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October 20th, 2013 11:00
Hi Greetz,
Please let us know if the issue with the GPU is fixed. Also, let me know if you face any other concerns with the system.
Gorne
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October 21st, 2013 07:00
I have uninstalled the drivers which led to my pc not recognising my gpu anymore so i had to return to an older restore point.
I'm still having the issue i'm afraid and i cannot read blurays anymore it keeps beeping.. ??
Milena M458
6 Operator
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October 21st, 2013 08:00
Hello Gorne!
I would recommend running an alienrespawn, which will take the system to the original stated.
And when exactly is that you hear the beeping noise?
Gorne
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October 22nd, 2013 10:00
When i try to play or run the cd it will start turning fast/slow/beeping.
I will do a factory reset and see what happens..
Greets
DELL-Ravi Ch
9 Technologist
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7.1K Posts
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October 24th, 2013 03:00
Hi Greetz,
Please ket us know if the resetting the system to factory state fix the issue,
Gorne
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October 24th, 2013 04:00
The black screen issue has been fixed i think because of nvidia's last driver update yesterdat. My screen is awakening again after it goes black.
But the bluray player isn't fixed yet.. I have actually never used it. only when the laptop shipped i checked out the alienware disks and since then never used it.
Don't think it's worth formatting my pc for this issue it could be hardware issue?
Milena M458
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October 24th, 2013 07:00
Hello Gorne!
On this article you can a guide in how to fix issues with the optical driver, try it out and if the issue persist let us know.