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4547
June 27th, 2016 16:00
Alienware 17-R1, does not detect external monitor?
Hey, i am having a small issue with my laptop , was hoping i could get some expert help on the matter.
i just recently got a Dell monitor i was trying to connect to my laptop but it won't recognize it , it is connected throught HDMI to VGA adapter (working fine, it connected hdmi to vga on all my other laptops and worked perfectly)
the problem is the laptop just doesn't see that the second monitor exists, all my drivers are up to date, i have checked both device manager,display settings, gpu settings....it just doesn't see my second monitor. (i attempted to check my bios if it is enabled but i didn't see any "monitor" option there).
any idea what may be causing the issue/how to solve it?
help would be greatly appreciated, Thank
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DELL-Chris M
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June 27th, 2016 19:00
Are you using the FN F8 key?
jonysv
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June 27th, 2016 21:00
thank you for the reply.
on my device it is Fn+F1 and yes, i have tried that .
my laptop just doesn't seem to detect that anything at all is connected to it, it doesn't appear to be the monitor at fault either since i tested it with several other laptops and it worked perfectly.
DELL-Chris M
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June 28th, 2016 06:00
FN+F1? What service tag?
jonysv
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June 28th, 2016 07:00
M17x
Tesla1856
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June 28th, 2016 10:00
Be sure the laptop's plastic case allows the cable or adapter (and it's housing) to be fully inserted, with at least 0.5mm to spare.
DELL-Chris M
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June 28th, 2016 12:00
There is the confusion. You have the Alienware 17-R1, not the older M17x series or the newer Alienware 17-R2. FN F1 should have worked. Check Tesla1856 advice. Also test a HDMI to VGA cable.