Alienware Command Center Install error

Question

So I reinstalled windows 7 on my m14x recently, and I want to reinstall alienware command center.  I downloaded the driver file, but when I try to install it, I get an error.  The log looks like this: [03/30/14 07:20:06] Update Package Execution Started[03/30/14 07:20:06] Original command line: 'C:\Users\Joey\Downloads\Application_8D9J2_WN_2.8.8.0_A01 (1).EXE' [03/30/14 07:20:06] DUP Framework EXE Version: 3.0.93.1[03/30/14 07:20:06] DUP Release: 8D9J2X00-00[03/30/14 07:20:06] Intializing framework...[03/30/14 07:20:06] Server Infastructure Detected...Proceeding with PM Module...[03/30/14 07:20:06] Querying if HAPI is Installated...[03/30/14 07:20:06] HAPI is not present in the System, Preparing to Install HAPI...[03/30/14 07:20:06] Creating Temp Directory to Extract HAPI.[03/30/14 07:20:06] Temp Directory for HAPI Extraction created Successfully at :C:\Windows	emp\{F0C66099-9D05-4306-8027-74096712969F}[03/30/14 07:20:06] Extracting HAPI from Resource at:C:\Windows	emp\{F0C66099-9D05-4306-8027-74096712969F}[03/30/14 07:20:06] HAPI Extracted Successfully from Resource at:C:\Windows	emp\{F0C66099-9D05-4306-8027-74096712969F}[03/30/14 07:20:06] Preparing path to Unzip HAPI Installer from HAPI.zip [03/30/14 07:20:06] HAPI Installer Successfully Unzipped to HAPI folder, from HAPI.zip at:C:\Windows	emp\{F0C66099-9D05-4306-8027-74096712969F}[03/30/14 07:20:06] Before Installing HAPI, Checking if HAPI Installation is in Progress Via Other Instance[03/30/14 07:20:06] No Concurrent Instance of HAPI Installation is in progress OR HAPI is getting installed for the First time.[03/30/14 07:20:06] Preparing to Install HAPI[03/30/14 07:20:32] weInstallHAPI=true & HAPI Installated SuccessFully.[03/30/14 07:20:32] Querying Personality Module for data via ..GetPersonalityInfo()[03/30/14 07:20:32] Entered GetPersonalityInfo,Waiting for results...from PMDataCollector.lib->getPMInfo()[03/30/14 07:20:32] Failed to obtain Personality Information[03/30/14 07:20:32] ...WARNING...Personality Module lib FAILED to return Values via ..GetPersonalityInfo().[03/30/14 07:20:32] logo.png[03/30/14 07:20:46] User Command: attended[03/30/14 07:20:46] DUP Capabilities Value: 44040191 (0x29FFFFF)[03/30/14 07:20:46] DUP Vendor Software Version: 2.8.8.0[03/30/14 07:20:46] Local System/Model Compatible with this Package? Yes[03/30/14 07:20:46] Local System OS Version: 6.1.1.0[03/30/14 07:20:46] OS Compatible with this Package? Yes[03/30/14 07:20:46] Local System OS Language: EN[03/30/14 07:20:46] Language Compatible with this Package? Yes[03/30/14 07:20:46] Identified Behavior : attended[03/30/14 07:20:46] Temporary payload log file name: C:\ProgramData\dell\drivers\Application_8D9J2_WN_2.8.8.0_A01 (1)\DUPB673.tmp[03/30/14 07:20:46] Translated Command Line : setup.exe /Verbose''C:\ProgramData\dell\drivers\Application_8D9J2_WN_2.8.8.0_A01 (1)\DUPB673.tmp''[03/30/14 07:20:46] Path : C:\ProgramData\dell\drivers\Application_8D9J2_WN_2.8.8.0_A01 (1)[03/30/14 07:20:46] Identified Behavior : attended[03/30/14 07:21:05] Append Vendor Software Log: C:\ProgramData\dell\drivers\Application_8D9J2_WN_2.8.8.0_A01 (1)\DUPB673.tmp[03/30/14 07:21:05] --- Start of Vendor Software Log --- [03/30/14 07:21:05] --- End of Vendor Software Log --- [03/30/14 07:21:05] Vendor Software Return Code: 1203[03/30/14 07:21:05] logo.png Please help

Alienware-Naomi · Answer

Hi!

Make sure you've installed all the drivers in the correct order as explained on this article. The .Net Framework 4.0, 4.5 and DirectX are requirements for the Command Center, so you'll get an error message if you try to install without installing that software first.

j.buck3 · Answer

I have run into to same situation and cant get the command center to re install correctly and cant find where to get the correct .net frameworks

Locked Topics – Alienware General

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