Alienware Hardware and Tech support Compliments!

Over the last few weeks i have read many posts from different users haveing bad experiences with their Alienware purchases and with the support offered from Dell.

So i have decided to start this post for Alienware members who have actually experienced good support and product!

The main reason i wanted to create this post is to give hope to the people experiencing issues and having bad luck with Dell.

Well I bought an m17x R2 from Dell a few months ago. Buying the laptop was smooth and the sales representative gave me a good deal. I then received the laptop within the time specified and i was given a tracking number to track where my laptop was in the build process and delivery process. When i received it everything was included and i had no issues initially. I was happy with my purchase.

I then found i had an issue with my CrossfireX cards. i found that when i enabled crossfirex i had fuzzy / jumpy graphics. I got hold of tech support and after 2 calls only a tech support individual came to my house within 2 days and found the problem in a few minutes. the secondary card had issues so it was replaced. he then checked that crossfirex was now working correctly. Since then i have had no issues and have had everything working 100%.

I have had a good experience with Dell and with their tech support, aswell as with the alienware tech support. Also have had a good experience on this tech support page and commend Chris for his good management of the group.

Thank you Dell!