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October 19th, 2013 03:00
Alienware X51 - Problem with external speakers
Hello!
I recently bought an Alienware X51 and I have a problem with my external Philips SPA3210 speakers. They are a 2.0 system that I have connected to the green out-put on the back of my computer. They sometimes randomly turn off, even when I play games or watch Youtube.
I don't know why the speakers do this and I can't find anything on the computer that should be doing that, nor should the speaker have any fancy function like that.
I bought the speakers at around same time as the computer and even handed them in and got new ones because I thought the speakers was the problem but the problem still occurs. Do I need to get new speakers or is there some "smart" function on my computer not working correctly?
DELL-Chris M
Community Manager
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October 19th, 2013 06:00
Epicharmus,
Disconnect the speakers from the green audio out jack. Plug headphones into the green audio out jack. Does the audio "turn off" when using headphones?
Epicharmus
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October 19th, 2013 08:00
Thanks for the answer, will try it today :)
DELL-Chris M
Community Manager
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56.9K Posts
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October 22nd, 2013 11:00
Open the Realtek HD Audio Manager found in the Windows Control Panel. Click Speaker/Headphone. Click Speaker setup. Make sure you chose Stereo and Small. Then retest the speakers.
Epicharmus
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October 22nd, 2013 11:00
I have tried to use my headphone, in the greend audio out jack, for 2 days. It seems to work fine. One thing that I did notice before removing my speakers was that the music in games got silenced for a minute or two (just music, not the click sounds and alike).
I want to add that the speakers costed around 40euro / 55 dollar, so not any fancy speakers that should have any smart function.
/Epicharmus
Epicharmus
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October 23rd, 2013 09:00
I didn't find any "Realtek HD Audio Manager" in Windows Control Panel. Only "Alienware Audio" and Sound. But I switched the settings for the speakers to stero and small under Sound and Alienware Audio. Sadly it din't help, the speakers did turn off after 10min.