I have the same problem. After the update the computer locked up on the Alienware Boot screen and did not finish starting. I unplugged the power cable, and restarted again. This time it booted normally, but I'm getting no lighting from the side panel lights. The power button light isn't responding to any color changes.
The command center software is working on my system again. Shut the computer down, and unplugged the power cable. As soon as I started it back up the side panels lit up. Once I got into Windows, I had full control of the light colors.
Eimy_B
4 Operator
•
4.4K Posts
0
October 10th, 2016 13:00
Hi,
Send me a private message with the service tag so I can check the system model, also some specs and assist you further!
Yarouge
12 Posts
0
October 11th, 2016 19:00
Here it goes, my friend :D
Mike202_573885
24 Posts
0
October 13th, 2016 05:00
I have the same problem. After the update the computer locked up on the Alienware Boot screen and did not finish starting. I unplugged the power cable, and restarted again. This time it booted normally, but I'm getting no lighting from the side panel lights. The power button light isn't responding to any color changes.
Mike202_573885
24 Posts
1
October 13th, 2016 20:00
The command center software is working on my system again. Shut the computer down, and unplugged the power cable. As soon as I started it back up the side panels lit up. Once I got into Windows, I had full control of the light colors.