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9 Posts
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2323
December 1st, 2016 22:00
All 15 R3 defective\Uneven core Temps\heatsink issues?
I see Reddit has an entire section documenting these defective R3's causing uneven temps on the cpu. I got mine last week, and when tested 2 of the cores are at 90 under load while the other 2 stay at 70. Apparently its happening a lot, and it looks like the dell outlets first 7 pages are full of AW R3 R2, AW17 returns. The heatsink is not designed well.
I have a copy of a chat session where the Dell Rep admits that they know the laptops are defective and actually suggests that the customer waits a month or two until the next model comes out, that is ridiculous.
Check your temps for each core guys, just because you can play games doesnt mean you are good. The heatsink doesnt set evenly and doesnt cool off some of the cores, and the thermal paste looks subpar also. Returning mine for a refund. its unacceptable
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hindesite
276 Posts
0
December 2nd, 2016 03:00
Wow, some pretty damning comments in that thread!
But if you wait a month or two you probably won't get a replacement, you'll get your laptop ripped apart and have the mainboard replaced; why should you have to suffer that and all the consequences (been there, done that)?
Return would be the only sensible option. How many chances do Alienware deserve - making laptops is nothing new to them; how can they actually be getting worse?
To their credit, Alienware have actually admitted there is a problem (in fact they address multiple problems on their FB page). Interesting is the metric they use to measure how widespread the heat issue is, saying that it affects less than 1% of shipped units; but some people are reporting receiving multiple defective units, and of course, a lot of customers wouldn't be able to identify the problem and just think it was to be expected. In that context, 1% is going to be a lot lower than the real number, I guess.
creatingworlds
4 Posts
0
December 9th, 2016 18:00
I am experiencing this exact issue. Just purchased my 15" R3 and one of the fans is not working properly, and core 0 and 2 are at around 97C-99C under load while 1 and 3 are around 70C or less.
Punkkloser
9 Posts
0
December 21st, 2016 01:00
Just got a new 17 R4, the temps are all over the place, two cores are at 50, and the other 2 are at 75-80. Returning it tomorrow, this is my second try. Proof that this is a design issue on ALL 15, and 17 currently sold with Nvidia 10x0n cards....
forum.notebookreview.com/.../
www.reddit.com/.../
check your temps with a benchmark app like OCCT. the thermal paste is horrible(look at links) and the heatsink is angled to only cool off part of the cpu. When the laptop is disassembled, and better paste is applied, and you bend the bracket over the CPU, the temps go down 30 degrees, and are the same on all cores, WOW, maybe they should do that to begin with.
a youtube user named OWNORDISOWN has a video talking to an intel tech that talked to Dell months ago, and the refuse to fix the issue.