Called again... told "three more days" for the refund. Of course they also originally assured me they would expedite it and that I'd have it within three days of when they received it... which was two weeks ago. 

I'm sure in three days, they'll promise me it will be just three more days... and then three days after that.

Did you get your return processed (and got back to where you started)?
 
What is your status on original issue?

Edited

Yes, I eventually got my money back and spent the Dell credit on an SD card and some USB cable. But I've given up on the original issue because I have little faith that they'll ever make things right.

This might be one of the things they count on in situations like this. But I'll just use it, as is, until I'm ready to replace either the memory or the system on my own.

Chris,

I have the same situation with my Aurora R6. I am willing to buy an additional 16gb module to have a dual channel except, it looks like it is not available right now to purchase.  Do you know or would someone at Dell be able to tell me typically how long does memory shortage lasts? Also is there a possibility that the exact module does not become available anymore and in order for me to have dual channel, I would have to buy 2 additional matching 16gb sticks? I am still within my first 30 days so I want to make sure I don't miss out on returning the system if I am not able to pair my 16gb module that I already have right now.  Thanks for your help.

I'm right on the fence about ordering a Aurora R6 and with the Fury memory but I find this issue troubling.  Kind of makes me rethink building a machine.  Does anyone know if ordering FuryX memory from Kingston directly:  http://www.hyperxgaming.com/us/memory/fury-ddr4?partnum=HX426C16FB/16 would work in the R6.  If so could I just order a single 16 from Kingston and would this work dual channel with the existing OEM FuryX supplied.  That would at least upgrade me to 32gb total for additional $157.

Also wondering is a better option just go with minimal 16gb 2400 which I am assuming comes 2 sticks dual channel.   Is there a worthwhile speed difference between 2400 dual channel versus single channel 2666?

I did see Tesla was able to get his single stick replaced but it seems others aren't getting as good a response from support.

Any help / advice is appreciated.

Correct.

With the Dell supplied Kingston HyperX Fury DDR4 XMP 2667mhz DIMMs installed (DPN: RGM6C or 5H5PW)

XMP1 is 2400mhz but with better/faster CAS/RAS timings than stock

XMP2 is 2666mhz 

These SPD/XMP parameters are defined and burned into the DIMMs themselves. Other XMP DDR4 DIMMs likely have slightly different XMP definitions.

Unless a Dell/Alienware Rep. posts something to the contrary ...

As the sales/config page stands now (I just checked), if you want to insure you get Dual-Channel memory, you will have to order 32gb or 64gb.

You could also just buy cheapest config (16gb of 2400mhz) . It will be ok, but if you want better, remove all DIMM(s) and buy better ... after-market matching DIMMs pair (I suggest top-tier ... maybe Kingston or Crucial/Micron).

I also suggest i7-7700K, Liquid-Cooler, 850w Power Supply. Since K-class processor, it will also come with the VRM heatsink on the motherboard. It will also be sure to have Over-Clock ability (if you want to play with that occasionally). 

Interestingly, lowest single Nvidia card is now GTX-1080 (at least on config #4 I looked at). Loaded config price seems more like a GTX-1070 equipped model from just a few month back.

If you bought your system with 16GB HyperX FURY DDR4 XMP you will not be getting an additional matching stick from Dell.  I bought my Aurora R6 last month with the single 16GB stick.  This week I decided to upgrade my system with a second stick.  I called Dell sales and ordered the part.  Upon receiving my confirmation email (that same night) I noticed that it was not the right memory.  I immediately called back to express my concern.  After a very long time on the line with a rep I was assured that the part I ordered was the match to the one showing on my service tag and I would be receiving the correct part.  Today I received the memory and it was not 16GB HyperX FURY DDR4 XMP.  It was Dell DDR4 - 16 GB - DIMM 288-pin (part # A9321912).  I called customer service regarding the issue and even gave them part number listed on the website under my service tag.  I was transferred through six separate Dell representatives over a period of two and half hours.  Five reps could not find the part number in their systems.  The only person able to find the HyperX part number was a technician that I was connected to in order to verify the correct number for the part.  After the technician verified the part number (which matched the number I had been giving) I was transferred back to a customer service rep.  This rep had me on the line for the last hour of the time and even after I gave her the part number that the tech gave me she still couldn't find the part.  In the end I was offered the option to buy another stick of the memory I had just received or find a matching HyperX stick from another source and receive compensation from Dell for the difference.  This would be fine if the memory sent to me compared to the HyperX.  I've also read that the only way to receive the matching HyperX stick is through Dell.  I'm very disheartened by this experience.  I've wanted an Alienware system for a very long time and finally had the extra money to buy one.  I chose not to build because I liked the simple upgradability of the R6.  In this case it is only viable if you buy your parts from another source and definitely do not get HyperX with your build.  When you build your system on the website the HyperX option is listed as such:

16GB HyperX™ FURY DDR4 XMP at 2667MHz; up to 32GB (additional memory sold separately)

Apparently, this is not true.

Additionally, I ordered one year of Premium support.  I'm now concerned that if something happened with this memory I will not be receiving an exact replacement.  Overall a very poor experience with Dell Customer Support.  I'm very saddened by this.  I'm not knocking Dell or Alienware by any means, but there are some issues here that must be addressed.  I would have preferred not to be writing this, but since others are having issues with the memory, I thought I would share my experience.  I would've really liked to just have received the memory I was so excited to order.

Jaybone6, Tesla1856 et al,

Here is my update regarding my Aurora R6 memory woes. I too received an Aurora R6 with a single HyperX Fury 2667MHz 16GB memory module. Naturally I wasn't happy because of not having the memory operate in dual channel mode. I tried very hard to buy another HyperX module from Dell but it was on backorder for 2-3 months. I asked how can they sell systems with memory that is on backorder and not allow existing customers to get their hands on that same memory, they told me that they have systems that are preconfigured with the 1 or 2 HyperX 16gb modules and they can't pull memory out of those systems to sell as upgrade parts. I also tried to get my single 16gb module replaced with 2 8gb modules, like Tesla was able to do, but I wasn't successful.

The good news after spending hours on the phone between Sales, Tech Support and Customer Care, I was able to get Dell to accept the 16gb module I have as a partial return and credit me back for $210+tax which is what their SKU is saying is the cost on top of the base model. If you search online for the HyperX Fury 2667 16gb modules, you will find them for about $150 which is great. I ended up buying 2 16 gb HyperX Fury 2667 modules for around $300 and that is working very well right now.

Finally, I wanted to share additional experience I had with testing various memory brands and speeds and sizes on my Aurora. I spent a good portion of last months, buying and returning memory and testing them out.  Here are my results:

1. Corsair Dominator Platinum 3000 MHz 32 gb (2x16) - Worked  @ 3000
2. Corsair Dominator Platinum 3000 MHz 64 gb (4x16) - Worked  @ 2133 only
3. HyperX Fury 2667 MHz 32 gb (2x16) - Worked @ 2667
4. HyperX Fury 2667 MHz 64 gb (4x16) - Did not work, computer can't boot at all not even at 2133
5. Ballistix Sport LT 2666 MHz 64 gb (4x16) - Did not work
6. Ballistix Sport LT 2666 MHz 32 gb (2x16) - Worked @ 2133 only and not at 2666
7. Corsair Vengeance LPX 3000 MHz 32 gb (2x16) - Worked only at 2133
8. Corsair Vengeance LED 3000 MHz 32 gb (2x16) - Did not work

Bottom line, I could not get my Aurora R6 to run 64 gb at 2667 ever, even though I already have the latest bios version 1.0.4. I suspect that this configuration was never actually tested and was theoretically assumed. It will be another bios update to allow it but I am not there yet anyway.  I ended up staying with the hyperX fury ones I bought from Amazon so that when I call support for any reason, my system would not be completely unfamiliar to the technician helping me out. I wanted to post this information here so that others can benefit from my experience. Good luck everyone. I love my Aurora R6.

Jambone6, SamNY126: "Disappointing." The entire experience can best be summed up by that word.

That's some good testing. Thanks for posting.

Especially Test -4. Although manual states limit of 32gb at 2666mhz, I was wondering if 64gb would work (but just at 2400). I guess not (manual is correct on that point).

If you run CPU-ID, you can see the 2 (JEDEC) normal speeds, and the 2 (XMP) OC speeds. I think anything other than those 4 speeds will have to be set manually. And not all nice DDR4 will have (Normal or XMP) speeds optimally compatible with Aurora-R6 (like the Dell OEM Fury's are). Anyway, I think that was at play during your testing.

My thoughts are 16gb are plenty, and then 32gb is double that. Also, while I have Dell OEM Kingston Hyper-X Fury 2666mhz XMP DDR4  installed ... about 95% of the time, I'm running it at (non-OC) 2400mhz.

I was hoping my predicted end-user memory upgrade scenarios would be wrong, but unfortunately, looks like I was pretty accurate. After all this time, I thought Dell would have made some changes.
 

1. Start pre-configuring and shipping memory installed in pairs (normal and XMP configs). 

2. Start selling (at Dell-Parts and/or their website) individual Fury XMP DIMMs (exactly matching what the high-end-configured Auroras-R6's are shipping with): 

8gb DIMM (5H5PW - 8GB DDR4 XMP)

16gb DIMM (RGM6C - 16GB DDR4 XMP)

So existing power-users (and early adopters) can affordably and optimally "finish configuring" their machines. The users are willing to spend more of their money to fix Dell's sub-optimal config (and end up with twice as much memory as they originally wanted).

One other test I tried and forgot to mention is that the Dell OEM version of the HyperX 16gb 2667 memory module did NOT work with another HyperX 16gb 2667 memory module from Amazon at the 2667 speed and not even at 2400. That was very disheartening but expected as I knew they have to match exactly.  The OEM version when by itself in the system would allow 2 XMP profiles running at 2400 (XMP1) and 2667 (XMP2).  Once I added the second off-the-shelf module that seemingly matched the exact specs both dropped to 2133 and if you try to setup the XMP profile, you would find only 1 XMP profile. And as soon as you save your BIOS setting the computer will continue rebooting until it prompts that all OC setting have been disabled and that is the only way Windows would start. You are left with them at 2133 speed. 

Tech Support promised on the phone to me that if bios is updated to 1.0.4, you will be able to run 64gb at 2667 but that didn't happen with any of the brands I tried. Maybe you need the OEM version of the HyperX modules to allow for that but Dell doesn't even have them in stock.  Anyway 16 gb is plenty, 32 is way overkill and 64 is just a waste of money but I just wanted to test the limits and since I got back ~$230 from dell for the single 16gb I returned I didn't mind paying a little more and get 32gb. 

One last thing before I shut up, as you are adding memory modules I would advise putting them in one at a time and booting both into BIOS then Windows after each one. For some reason the Z270 Kaby Lake motherboard is very finicky and was not straight forward when doing the OC and expanding the memory. I am hoping that the next BIOS update will take care of that issue at some point.

I purchased a Aurora R6 May 2017 with 16gb XMP 2667mhz which is suppose to come in matched pairs   2  8 gig sticks. BUT I got 1 16gig stick making the machine run in single channel mode. I called into alienware support a week after I got the machine and was told they would send me 2 8 gig sticks , this failed twice to ship for whatever reason. Then the rep, Kelvin Fernandez was able to do something on his end and sent me a single 16gig stick and it did ship. I was told by him that this should be the end of the problem. Well a week later I started getting calls and emails from a Maria Daniela from Dell parts Warranty Dept insisting that I return the 16gb stick of memory. When I explained the situation she did NOT understand what I was saying regarding duel channel memory and the messup on Dells part,and did not ever try to contact the Alienware rep that I worked with or even try to lookup conversation with Kelvin Fernandez from support. She was rude and didnt want to listen or concider talking to Kelvin Fernandez of from support or maybe looking up my trouble ticket from support. She kept insisting I send the memory back so I did. Now Im stuck with a machine running in single channel mode again. NOT WHAT I ORDERED !!!!!!! Now its the end of July and still no resolution to this issue.  I would like someone from Dell to contact me and get this problem that Dell caused fixed.

Very Unhappy customer !