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10005
May 10th, 2017 06:00
Can the Alienware Command Center be installed on a non Alienware operating system?
I recently purchased an Alienware Aurora R4 tower only with all of the equipment inside except the hard drive, and the hard drive caddies. I have since installed a hard drive (loose bc I still do not have a caddy) and loaded a fresh copy of Windows 7 Professional. (Note this is not the Alienware version of the operating system but rather the standard Microsoft version.)
The machine is now up and running beautifully, except I do not have any of the case effect lights working. It is my understanding that this is all controlled by the Allienware command center, but when I try to install it, I get an error message saying that thy system isn’t compatible. I assume this is because of the operating system.
Is it possible to install this software and make the light effects work on a non Alienware operating system?
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Alienware - Rodrigo
9 Technologist
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4.4K Posts
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May 10th, 2017 08:00
Hi,
Try using this version and let us know if you still get the same error message when trying to install it.
Tesla1856
10 Wizard
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70.3K Points
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May 10th, 2017 18:00
Try v3.6.x like Rodrigo says first. It should work.
If it won't install, try v2.8.9.0 or v2.8.11.0 (this might mean it's not really an Aurora-R4).
2. Yes, it should work. It just needs a working version of Windows-7, however, it must be 64-bit. Some came with Windows-8 64bit. All Auroras come with a Windows license (as long as it has a Dell motherboard).
Nevohtsur
9 Posts
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May 19th, 2017 14:00
OK so sorry about the delay, but I just got back to trying the suggested version.
Unfortunately I still get the same error. It starts the installation process and then it says...
"The installation package is not compatible with this platform."
I must be doing something wrong, but I have no idea what.
Tesla1856
10 Wizard
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May 19th, 2017 14:00
1. What version of (non-Dell OEM) Windows did you install?
2. Is it specifically 64-bit?
3. Does your Aurora-R4 have it's original Dell/Alienware motherboard?
4. What version of Command Center are you trying to install on your Aurora-R4?
Nevohtsur
9 Posts
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May 20th, 2017 10:00
1. I have Windows 7 Professional with service pack 1. with all updates from Microsoft
2. Yes this is a 64 bit installation
3. I thought that it was the original motherboard, but now I'm not sure. The primary motherboard is an ASUS, is this the original board?
4. I have tried a few different versions, with the one Rodrigo suggested last.
I'm starting to think my motherboard maybe the issue here.
Nevohtsur
9 Posts
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May 20th, 2017 11:00
Ok so now after doing some research I have discovered that this is not the original motherboard to this machine...
So I will modify my question. Is there a version of command center that works on an aftermarket motherboard that does not take a bunch of registry modification?
Tesla1856
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May 20th, 2017 11:00
1. That is fine
2. Good. No problem there.
3. Must be Alienware motherboard for trouble-free AW-CC install. If anything, you might see MSI, Alienware or Dell written on it. Definitely not Asus.
4. Ok, well v3.6.x should work
Tesla1856
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May 20th, 2017 11:00
Check old threads about getting AW-CC to work on after-market motherboard. Maybe there are some tips. Success rare is usually about 50%.