Appreciate your technical expertise in trying so many steps to try fixing the issue. It looks like you have tried everything now the only option is you may try connecting a known good external USB mouse (if available) and check if it works.
If it works then touchpad has failed and needs to be replaced. If this doesn’t work then please try in different USB ports and with other USB devices like flash drive, USB keyboard, etc. to check if the USB drive itself is faulty. Also make sure that you have enabled touchpad by Pressing 'Fn' key + 'INSERT' key to enable or disable the touchpad.
You may then use the below link and check warranty status:
DELL-Kiran K
4 Operator
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2K Posts
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September 22nd, 2013 03:00
Hi kellyiswicked,
Appreciate your technical expertise in trying so many steps to try fixing the issue. It looks like you have tried everything now the only option is you may try connecting a known good external USB mouse (if available) and check if it works.
If it works then touchpad has failed and needs to be replaced. If this doesn’t work then please try in different USB ports and with other USB devices like flash drive, USB keyboard, etc. to check if the USB drive itself is faulty. Also make sure that you have enabled touchpad by Pressing 'Fn' key + 'INSERT' key to enable or disable the touchpad.
You may then use the below link and check warranty status:
http://dell.to/193rSG3
If the computer is out of warranty you may contact the out of warranty repairs team on 18002884410 (U.S only). They can help you further.
If the computer is in warranty you may send me the system service tag via private message. I will check and see what can be done.
To send a private message, click on my user name and select send a message.