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1 Rookie
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2 Posts
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2602
July 8th, 2017 07:00
Germany: How do you contact the Premium Support?
Hi Everyone,
I'm a bit confused by the "Around the clock Premium Support"....
I've found a number, but for some reason the voice told me, that I'm calling outside of the business hours (Kind of weird for an "around the clock"-Service, right?), and that I can reach them from Monday to Saturday from 08:00am to 08:00pm ... Fun fact: I called on Saturday on 04:00pm =)
So I guess that was a fake hotline setup by a competitor to piss Dell-Customers off...
Does anybody have the correct Phone Number? =)
If anybody has an idea, please give me a hint =)
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Carbon Based Lifeform
2 Intern
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872 Posts
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July 9th, 2017 02:00
i believe there is no 24/7 Service in Germany. no one cares about Hardware Defect in the Middle of the Night.
Here is the Tech Support Nr. i called last Time:
Tel: 069 9792 7200
Carbon Based Lifeform
2 Intern
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872 Posts
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July 10th, 2017 01:00
i don't know. Dell Support was good to me sofar. they did their Best to fix my Coilwhine and they even offered me a Brand New System if i was still not Happy. unfortunately i'm out of Warranty now.
i get your Point but i'm sure you will manage to Call Dell at some Point not in the Middle of the Night.