Community Manager

 • 

56.9K Posts

July 18th, 2013 08:00

bryant m14xr2,

To rule out hardware, run the Alienware Enhanced Systems Diagnostics (ePSA) http://dell.to/Z9v6kx

July 18th, 2013 08:00

If any more information is required just ask. As name points towards I am running a M14xR2.

4 Operator

 • 

2.7K Posts

July 18th, 2013 08:00

As well you can flash the BIOS to the latest version  

July 18th, 2013 09:00

I ran the ePSA as suggested. Even completed a thorough scan and audio test. No error code or other. When my laptop restarted it gave me this code which is different than the first I copy pasted.

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.NullReferenceException: Object reference not set to an instance of an object.

  at AlienLabs.AlienFX.Controller.LightsZoneController.SupportChangeBrightness()

  at AlienLabs.AlienFX.Controller.ControllerMainForm.configureTrayIconContextMenu()

  at AlienLabs.AlienFX.Controller.ControllerMainForm.initializeTrayIcon()

  at AlienLabs.AlienFX.Controller.ControllerMainForm.controllerMainFormLoad(Object sender, EventArgs e)

  at System.Windows.Forms.Form.OnLoad(EventArgs e)

  at System.Windows.Forms.Form.OnCreateControl()

  at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

  at System.Windows.Forms.Control.CreateControl()

  at System.Windows.Forms.Control.WmShowWindow(Message& m)

  at System.Windows.Forms.Control.WndProc(Message& m)

  at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

  at System.Windows.Forms.ContainerControl.WndProc(Message& m)

  at System.Windows.Forms.Form.WmShowWindow(Message& m)

  at System.Windows.Forms.Form.WndProc(Message& m)

  at AlienLabs.AlienFX.Controller.ControllerMainForm.WndProc(Message& m)

  at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

  at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

  at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

   Assembly Version: 2.0.0.0

   Win32 Version: 2.0.50727.5472 (Win7SP1GDR.050727-5400)

   CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

----------------------------------------

AlienwareAlienFXController

   Assembly Version: 1.0.92.0

   Win32 Version: 1.0.92.0

   CodeBase: file:///C:/Program%20Files/Alienware/Command%20Center/AlienwareAlienFXController.exe

----------------------------------------

AlienwareAlienFXTools

   Assembly Version: 1.0.92.0

   Win32 Version: 1.0.92.0

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienwareAlienFXTools/1.0.92.0__bebb3c8816410241/AlienwareAlienFXTools.dll

----------------------------------------

Alienlabs.CommandCenter.Tools

   Assembly Version: 1.0.92.0

   Win32 Version: 1.0.92.0

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Alienlabs.CommandCenter.Tools/1.0.92.0__bebb3c8816410241/Alienlabs.CommandCenter.Tools.dll

----------------------------------------

System.Windows.Forms

   Assembly Version: 2.0.0.0

   Win32 Version: 2.0.50727.5468 (Win7SP1GDR.050727-5400)

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System

   Assembly Version: 2.0.0.0

   Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

System.Drawing

   Assembly Version: 2.0.0.0

   Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

AlienLabsTools

   Assembly Version: 1.0.92.0

   Win32 Version: 1.0.92.0

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienLabsTools/1.0.92.0__bebb3c8816410241/AlienLabsTools.dll

----------------------------------------

System.Configuration

   Assembly Version: 2.0.0.0

   Win32 Version: 2.0.50727.5473 (Win7SP1GDR.050727-5400)

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

----------------------------------------

System.Xml

   Assembly Version: 2.0.0.0

   Win32 Version: 2.0.50727.5473 (Win7SP1GDR.050727-5400)

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

WindowsBase

   Assembly Version: 3.0.0.0

   Win32 Version: 3.0.6920.5453 built by: Win7SP1GDR

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll

----------------------------------------

PresentationFramework

   Assembly Version: 3.0.0.0

   Win32 Version: 3.0.6920.5453 built by: Win7SP1GDR

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework/3.0.0.0__31bf3856ad364e35/PresentationFramework.dll

----------------------------------------

PresentationCore

   Assembly Version: 3.0.0.0

   Win32 Version: 3.0.6920.5453 built by: Win7SP1GDR

   CodeBase: file:///C:/Windows/assembly/GAC_32/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll

----------------------------------------

System.Management

   Assembly Version: 2.0.0.0

   Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll

----------------------------------------

AlienFX.DeviceDiscovery

   Assembly Version: 1.0.92.0

   Win32 Version: 1.0.92.0

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienFX.DeviceDiscovery/1.0.92.0__bebb3c8816410241/AlienFX.DeviceDiscovery.dll

----------------------------------------

AlienLabs.MasterIOBoard.Communication.Core

   Assembly Version: 1.0.92.0

   Win32 Version: 1.0.92.0

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienLabs.MasterIOBoard.Communication.Core/1.0.92.0__bebb3c8816410241/AlienLabs.MasterIOBoard.Communication.Core.dll

----------------------------------------

AlienFX.Communication

   Assembly Version: 1.0.92.0

   Win32 Version: 1.0.92.0

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienFX.Communication/1.0.92.0__bebb3c8816410241/AlienFX.Communication.dll

----------------------------------------

AlienLabs.MasterIOBoard.Communication

   Assembly Version: 1.0.92.0

   Win32 Version: 1.0.92.0

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienLabs.MasterIOBoard.Communication/1.0.92.0__bebb3c8816410241/AlienLabs.MasterIOBoard.Communication.dll

----------------------------------------

System.Core

   Assembly Version: 3.5.0.0

   Win32 Version: 3.5.30729.5420 built by: Win7SP1

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll

----------------------------------------

LightFX

   Assembly Version: 1.0.92.0

   Win32 Version: 1.0.92.0

   CodeBase: file:///C:/Windows/assembly/GAC_MSIL/LightFX/1.0.92.0__bebb3c8816410241/LightFX.dll

----------------------------------------

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

   

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

And sorry Milena M. I'm not at all familiar with flashing the BIOS.

4 Operator

 • 

2.7K Posts

July 18th, 2013 09:00

I would recommend you to follow the steps on this article in order to uninstalled and re install the command center in the proper way. just make sure before installing you do a power drain. ( remove ac adapter and battery and hold power button from 1 min) 

As well you can update the BIOS following this article.

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