M17x R4 Drivers/GPU issue

Question

M17x R4 (Late 2012)i7 3610QMNvidia GTX 675M (Have a second card for testing)16GB of DDR3 I have been having issues with this laptop for quite some time. With a clean HDD I have used the alienware software to reinstall windows 7 home 64bit. I have installed each driver one by one and directly from dell. I left the video drivers for last. First I install the intel driver without problems, and once restarted I then install the nvida drivers. Upon restart the moment windows gets to the desktop the computer freezes. It does not shut off or go black, just locks up and freezes in place. I can however restart it into safe mode and use display driver uninstaller to uninstall the nvidia drivers and then i can restart into windows normally. I have tried verson 307.17 ,A01 and 331.65 ,A02 (both on the dell site under my service tag) with the same result. I have also pulled the exact same card (GTX 675M) out of a working laptop of the same generation, and I have had the exact same problem. Any Ideas?

Eimy_B · Answer

Hi kennymax89‌, Try with this driver: Drivers | GeForce

kennymax89 · Answer

installed those drivers and it boots to windows now but im getting 'the nvidia geforce gtx 675m device is not removable and cannot be ejected or unplugged' now

Eimy_B · Answer

Either the operating system did not install properly or is a video card problem.

So you can try by reinstalling the OS again, use this article as a guide on how to install drivers in a correct order. If the issue persists after this, then looks like a video card failure.

Locked Topics – Alienware General

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