I just got off the phone with Dell and they told me they no longer sell the battery (new or refurbished), so i am stuck buying it from another manufacturer.
I just clicked on your link for that denaq site and nothing came up.
Well the battery that just died isn't an aftermarket product, it's the OEM battery that came with the laptop.
I just contacted DELL and they told me they don't sell the battery anymore, but he did give me the product ID so I was able to google it and find some.
I had same problem 30 to 40 days after warranty had expired. I had open laptop and discover that I had 2 screw lose on motherboard (probably they have burned battery) Battery is 191YN and I have purchase XTEND - Alienware battery online but due to damage caused when first one burned it can only charge up to 60%. I hope that you are luckier than me. Just make sure that you don't have lose screws before installing new one.
Tesla1856
8 Wizard
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17.4K Posts
0
April 26th, 2017 20:00
You don't want this problem, so I advise you to do the same as I wrote here:
https://community.dell.com/message/128574-re-how-can-i-make-an-unofficial-battery-work-in-an-m14
1. Buying a genuine battery from Dell Parts, or ...
2. Buying a Denaq made battery. I know those work on Dells.
http://www.denaq.com/about.aspx
As you have found-out the hard-way ... all after-market laptop batteries are not created equal.
chazzledazzle37
3 Posts
0
April 27th, 2017 12:00
I just got off the phone with Dell and they told me they no longer sell the battery (new or refurbished), so i am stuck buying it from another manufacturer.
I just clicked on your link for that denaq site and nothing came up.
Thanks for your help
chazzledazzle37
3 Posts
0
April 27th, 2017 12:00
Well the battery that just died isn't an aftermarket product, it's the OEM battery that came with the laptop.
I just contacted DELL and they told me they don't sell the battery anymore, but he did give me the product ID so I was able to google it and find some.
I'm
Sent from my iPhone
speedstep
9 Legend
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47K Posts
0
April 28th, 2017 03:00
If the battery is removable it will have a part number on it.
Dell 191YN OR 2F3W1 for example.
Amazon.com: DJW 14.8V 92Wh Laptop 191YN Battery for Dell Alienware 17 R3;Alienware 15 R2 Series:15(ALW15ED-1828) ALW15ED…
You cant say (Alienware 15) however that's like saying optiplex there are hundreds of different generations and models.
There is a DPN and a model number and serial number on the unit.
Amazon.com: ZWXJ Laptop Li-ion Battery (6-cell 48Wh 11.1V) for Dell Alienware M15X P08G Series Notebook F681T DYNPK - T7…
radekan.1
2 Posts
0
June 9th, 2017 14:00
I had same problem 30 to 40 days after warranty had expired. I had open laptop and discover that I had 2 screw lose on motherboard (probably they have burned battery) Battery is 191YN and I have purchase XTEND - Alienware battery online but due to damage caused when first one burned it can only charge up to 60%. I hope that you are luckier than me. Just make sure that you don't have lose screws before installing new one.
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