8 Wizard

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17.4K Posts

April 26th, 2017 20:00

You don't want this problem, so I advise you to do the same as I wrote here:

 

https://community.dell.com/message/128574-re-how-can-i-make-an-unofficial-battery-work-in-an-m14

1. Buying a genuine battery from Dell Parts, or ...

2. Buying a Denaq made battery. I know those work on Dells.

 

http://www.denaq.com/about.aspx

 

As you have found-out the hard-way ... all after-market laptop batteries are not created equal.

April 27th, 2017 12:00

I just got off the phone with Dell and they told me they no longer sell the battery (new or refurbished), so i am stuck buying it from another manufacturer.

I just clicked on your link for that denaq site and nothing came up.

Thanks for your help

April 27th, 2017 12:00

Well the battery that just died isn't an aftermarket product, it's the OEM battery that came with the laptop.

I just contacted DELL and they told me they don't sell the battery anymore, but he did give me the product ID so I was able to google it and find some.

I'm

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9 Legend

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47K Posts

April 28th, 2017 03:00

If the battery is removable it will have a part number on it. 

Dell 191YN OR 2F3W1 for example.

Amazon.com: DJW 14.8V 92Wh Laptop 191YN Battery for Dell Alienware 17 R3;Alienware 15 R2 Series:15(ALW15ED-1828) ALW15ED… 

You cant say (Alienware 15) however that's like saying optiplex there are hundreds of different generations and models.

There is a DPN and a model number and serial number on the unit.

Amazon.com: ZWXJ Laptop Li-ion Battery (6-cell 48Wh 11.1V) for Dell Alienware M15X P08G Series Notebook F681T DYNPK - T7… 

2 Posts

June 9th, 2017 14:00

I had same problem 30 to 40 days after warranty had expired. I had open laptop and discover that I had 2 screw lose on motherboard (probably they have burned battery) Battery is 191YN and I have purchase XTEND - Alienware battery online but due to damage caused when first one burned it can only charge up to 60%. I hope that you are luckier than me. Just make sure that you don't have lose screws before installing new one.

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