Just to confirm, you downloaded the driver from the Dell support site, is that correct? I assume you have Windows 7 since this version of the driver only applies to Windows 7. If you have Windows 8, 8.1 or 10, try this version of the driver instead. Also, can you confirm what is the error message that you receive when trying to install the driver?
There are 2 file format options on the Dell download page for this driver. There is the Update Package option and the Hard-Drive option. Download the Hard-Drive option and try installing that one.
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
October 13th, 2015 08:00
Hi,
Just to confirm, you downloaded the driver from the Dell support site, is that correct? I assume you have Windows 7 since this version of the driver only applies to Windows 7. If you have Windows 8, 8.1 or 10, try this version of the driver instead. Also, can you confirm what is the error message that you receive when trying to install the driver?
thedon11785
2 Posts
0
October 13th, 2015 19:00
All correct. I am running Windows 7 still and go straight to the Dell support site for my updates.
Here's the log file:
[10/11/15 12:29:45] Update Package Execution Started
[10/11/15 12:29:45] Original command line: "C:\Users\DA\Desktop\Drivers\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.EXE"
[10/11/15 12:29:46] DUP Framework EXE Version: 3.0.93.1
[10/11/15 12:29:46] DUP Release: 0302KX00-00
[10/11/15 12:29:46] Intializing framework...
[10/11/15 12:29:47] logo.png
[10/11/15 12:29:49] User Command: attended
[10/11/15 12:29:49] DUP Capabilities Value: 39845887 (0x25FFFFF)
[10/11/15 12:29:49] DUP Vendor Software Version: 6.5.1.4400
[10/11/15 12:29:49] Local System/Model Compatible with this Package? Yes
[10/11/15 12:29:49] Local System OS Version: 6.1.1.0
[10/11/15 12:29:49] OS Compatible with this Package? Yes
[10/11/15 12:29:49] Local System OS Language: EN
[10/11/15 12:29:49] Language Compatible with this Package? Yes
[10/11/15 12:29:49] (DupAPI::ExtractPayloadTo): *** Extraction Error: 9
[10/11/15 12:29:49] Identified Behavior : attended
[10/11/15 12:29:50] logo.png
[10/11/15 12:29:50] Name of Exit Code: ERROR
[10/11/15 12:29:50] Exit Code set to: 1 (0x1)
[10/11/15 12:29:50] Result: FAILURE
[10/11/15 12:30:08] Name of Exit Code: ERROR
[10/11/15 12:30:08] Execution terminated at date-time 10/11/15 12:30:08
[10/11/15 12:30:08] ######
[10/11/15 12:30:49] Update Package Execution Started
[10/11/15 12:30:49] Original command line: "C:\Users\DA\Desktop\Drivers\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.EXE"
[10/11/15 12:30:49] DUP Framework EXE Version: 3.0.93.1
[10/11/15 12:30:49] DUP Release: 0302KX00-00
[10/11/15 12:30:49] Intializing framework...
[10/11/15 12:30:51] logo.png
[10/11/15 12:31:00] User Command: attended
[10/11/15 12:31:00] DUP Capabilities Value: 39845887 (0x25FFFFF)
[10/11/15 12:31:00] DUP Vendor Software Version: 6.5.1.4400
[10/11/15 12:31:00] Local System/Model Compatible with this Package? Yes
[10/11/15 12:31:00] Local System OS Version: 6.1.1.0
[10/11/15 12:31:00] OS Compatible with this Package? Yes
[10/11/15 12:31:00] Local System OS Language: EN
[10/11/15 12:31:00] Language Compatible with this Package? Yes
[10/11/15 12:31:00] (DupAPI::ExtractPayloadTo): *** Extraction Error: 9
[10/11/15 12:31:00] Identified Behavior : attended
[10/11/15 12:31:00] logo.png
[10/11/15 12:31:00] Name of Exit Code: ERROR
[10/11/15 12:31:00] Exit Code set to: 1 (0x1)
[10/11/15 12:31:00] Result: FAILURE
[10/11/15 12:31:06] logo.png
[10/11/15 12:31:06] Name of Exit Code: ERROR
[10/11/15 12:31:06] Execution terminated at date-time 10/11/15 12:31:06
[10/11/15 12:31:06] ######
[10/12/15 12:03:36] Update Package Execution Started
[10/12/15 12:03:36] Original command line: "C:\Users\DA\Desktop\Drivers\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.EXE"
[10/12/15 12:03:37] DUP Framework EXE Version: 3.0.93.1
[10/12/15 12:03:37] DUP Release: 0302KX00-00
[10/12/15 12:03:37] Intializing framework...
[10/12/15 12:03:37] logo.png
[10/12/15 12:03:38] User Command: attended
[10/12/15 12:03:38] DUP Capabilities Value: 39845887 (0x25FFFFF)
[10/12/15 12:03:38] DUP Vendor Software Version: 6.5.1.4400
[10/12/15 12:03:38] Local System/Model Compatible with this Package? Yes
[10/12/15 12:03:38] Local System OS Version: 6.1.1.0
[10/12/15 12:03:38] OS Compatible with this Package? Yes
[10/12/15 12:03:38] Local System OS Language: EN
[10/12/15 12:03:38] Language Compatible with this Package? Yes
[10/12/15 12:03:38] (DupAPI::ExtractPayloadTo): *** Extraction Error: 9
[10/12/15 12:03:38] Identified Behavior : attended
[10/12/15 12:03:38] logo.png
[10/12/15 12:03:38] Name of Exit Code: ERROR
[10/12/15 12:03:38] Exit Code set to: 1 (0x1)
[10/12/15 12:03:38] Result: FAILURE
[10/12/15 12:03:43] Open file: C:\ProgramData\Dell\UpdatePackage\Log\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.txt
[10/12/15 12:03:53] logo.png
[10/12/15 12:03:54] Name of Exit Code: ERROR
[10/12/15 12:03:54] Execution terminated at date-time 10/12/15 12:03:54
[10/12/15 12:03:54] ######
[10/12/15 15:59:43] Update Package Execution Started
[10/12/15 15:59:43] Original command line: "C:\Users\DA\Desktop\Drivers\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.EXE"
[10/12/15 15:59:43] DUP Framework EXE Version: 3.0.93.1
[10/12/15 15:59:43] DUP Release: 0302KX00-00
[10/12/15 15:59:43] Intializing framework...
[10/12/15 15:59:44] logo.png
[10/12/15 15:59:50] User Command: attended
[10/12/15 15:59:50] DUP Capabilities Value: 39845887 (0x25FFFFF)
[10/12/15 15:59:50] DUP Vendor Software Version: 6.5.1.4400
[10/12/15 15:59:50] Local System/Model Compatible with this Package? Yes
[10/12/15 15:59:50] Local System OS Version: 6.1.1.0
[10/12/15 15:59:50] OS Compatible with this Package? Yes
[10/12/15 15:59:50] Local System OS Language: EN
[10/12/15 15:59:50] Language Compatible with this Package? Yes
[10/12/15 15:59:50] (DupAPI::ExtractPayloadTo): *** Extraction Error: 9
[10/12/15 15:59:50] Identified Behavior : attended
[10/12/15 15:59:50] logo.png
[10/12/15 15:59:50] Name of Exit Code: ERROR
[10/12/15 15:59:50] Exit Code set to: 1 (0x1)
[10/12/15 15:59:50] Result: FAILURE
[10/12/15 15:59:58] Open file: C:\ProgramData\Dell\UpdatePackage\Log\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.txt
[10/12/15 16:00:19] logo.png
[10/12/15 16:00:19] Name of Exit Code: ERROR
[10/12/15 16:00:19] Execution terminated at date-time 10/12/15 16:00:19
[10/12/15 16:00:19] ######
[10/12/15 16:08:12] Update Package Execution Started
[10/12/15 16:08:12] Original command line: "C:\Users\DA\Desktop\Drivers\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.EXE"
[10/12/15 16:08:12] DUP Framework EXE Version: 3.0.93.1
[10/12/15 16:08:12] DUP Release: 0302KX00-00
[10/12/15 16:08:12] Intializing framework...
[10/12/15 16:08:17] logo.png
[10/12/15 16:08:22] User Command: attended
[10/12/15 16:08:22] DUP Capabilities Value: 39845887 (0x25FFFFF)
[10/12/15 16:08:22] DUP Vendor Software Version: 6.5.1.4400
[10/12/15 16:08:22] Local System/Model Compatible with this Package? Yes
[10/12/15 16:08:22] Local System OS Version: 6.1.1.0
[10/12/15 16:08:22] OS Compatible with this Package? Yes
[10/12/15 16:08:22] Local System OS Language: EN
[10/12/15 16:08:22] Language Compatible with this Package? Yes
[10/12/15 16:08:22] (DupAPI::ExtractPayloadTo): *** Extraction Error: 9
[10/12/15 16:08:22] Identified Behavior : attended
[10/12/15 16:08:23] logo.png
[10/12/15 16:08:23] Name of Exit Code: ERROR
[10/12/15 16:08:23] Exit Code set to: 1 (0x1)
[10/12/15 16:08:23] Result: FAILURE
[10/12/15 16:08:26] Name of Exit Code: ERROR
[10/12/15 16:08:26] Execution terminated at date-time 10/12/15 16:08:26
[10/12/15 16:08:26] ######
[10/12/15 16:51:03] Update Package Execution Started
[10/12/15 16:51:03] Original command line: "C:\Users\DA\Desktop\Drivers\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.EXE"
[10/12/15 16:51:03] DUP Framework EXE Version: 3.0.93.1
[10/12/15 16:51:03] DUP Release: 0302KX00-00
[10/12/15 16:51:03] Intializing framework...
[10/12/15 16:51:03] logo.png
[10/12/15 16:51:14] User Command: attended
[10/12/15 16:51:14] DUP Capabilities Value: 39845887 (0x25FFFFF)
[10/12/15 16:51:14] DUP Vendor Software Version: 6.5.1.4400
[10/12/15 16:51:14] Local System/Model Compatible with this Package? Yes
[10/12/15 16:51:14] Local System OS Version: 6.1.1.0
[10/12/15 16:51:14] OS Compatible with this Package? Yes
[10/12/15 16:51:14] Local System OS Language: EN
[10/12/15 16:51:14] Language Compatible with this Package? Yes
[10/12/15 16:51:14] (DupAPI::ExtractPayloadTo): *** Extraction Error: 9
[10/12/15 16:51:14] logo.png
[10/12/15 16:51:14] Name of Exit Code: ERROR
[10/12/15 16:51:14] Exit Code set to: 1 (0x1)
[10/12/15 16:51:14] Result: FAILURE
[10/12/15 16:51:18] Name of Exit Code: ERROR
[10/12/15 16:51:18] Execution terminated at date-time 10/12/15 16:51:18
[10/12/15 16:51:18] ######
[10/12/15 17:09:54] Update Package Execution Started
[10/12/15 17:09:54] Original command line: "C:\Users\DA\Desktop\Drivers\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.EXE"
[10/12/15 17:09:54] DUP Framework EXE Version: 3.0.93.1
[10/12/15 17:09:54] DUP Release: 0302KX00-00
[10/12/15 17:09:54] Intializing framework...
[10/12/15 17:09:54] logo.png
[10/12/15 17:09:57] User Command: attended
[10/12/15 17:09:57] DUP Capabilities Value: 39845887 (0x25FFFFF)
[10/12/15 17:09:57] DUP Vendor Software Version: 6.5.1.4400
[10/12/15 17:09:57] Local System/Model Compatible with this Package? Yes
[10/12/15 17:09:57] Local System OS Version: 6.1.1.0
[10/12/15 17:09:57] OS Compatible with this Package? Yes
[10/12/15 17:09:57] Local System OS Language: EN
[10/12/15 17:09:57] Language Compatible with this Package? Yes
[10/12/15 17:09:57] (DupAPI::ExtractPayloadTo): *** Extraction Error: 9
[10/12/15 17:09:57] Identified Behavior : attended
[10/12/15 17:09:57] logo.png
[10/12/15 17:09:57] Name of Exit Code: ERROR
[10/12/15 17:09:57] Exit Code set to: 1 (0x1)
[10/12/15 17:09:57] Result: FAILURE
[10/12/15 17:10:01] Open file: C:\ProgramData\Dell\UpdatePackage\Log\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.txt
[10/12/15 19:16:18] Name of Exit Code: ERROR
[10/12/15 19:16:18] Execution terminated at date-time 10/12/15 19:16:18
[10/12/15 19:16:18] ######
[10/12/15 19:16:24] Update Package Execution Started
[10/12/15 19:16:24] Original command line: "C:\Users\DA\Desktop\Drivers\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.EXE"
[10/12/15 19:16:24] DUP Framework EXE Version: 3.0.93.1
[10/12/15 19:16:24] DUP Release: 0302KX00-00
[10/12/15 19:16:24] Intializing framework...
[10/12/15 19:16:24] logo.png
[10/12/15 19:16:26] logo.png
[10/12/15 19:24:00] logo.png
[10/12/15 19:24:00] Name of Exit Code: SUCCESS
[10/12/15 19:24:00] Execution terminated at date-time 10/12/15 19:24:00
[10/12/15 19:24:00] ######
[10/13/15 21:19:51] Update Package Execution Started
[10/13/15 21:19:51] Original command line: "C:\Users\DA\Desktop\Drivers\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.EXE"
[10/13/15 21:19:52] DUP Framework EXE Version: 3.0.93.1
[10/13/15 21:19:52] DUP Release: 0302KX00-00
[10/13/15 21:19:52] Intializing framework...
[10/13/15 21:20:10] logo.png
[10/13/15 21:20:16] User Command: attended
[10/13/15 21:20:16] DUP Capabilities Value: 39845887 (0x25FFFFF)
[10/13/15 21:20:16] DUP Vendor Software Version: 6.5.1.4400
[10/13/15 21:20:16] Local System/Model Compatible with this Package? Yes
[10/13/15 21:20:16] Local System OS Version: 6.1.1.0
[10/13/15 21:20:16] OS Compatible with this Package? Yes
[10/13/15 21:20:16] Local System OS Language: EN
[10/13/15 21:20:16] Language Compatible with this Package? Yes
[10/13/15 21:20:16] (DupAPI::ExtractPayloadTo): *** Extraction Error: 9
[10/13/15 21:20:16] Identified Behavior : attended
[10/13/15 21:20:21] logo.png
[10/13/15 21:20:21] Name of Exit Code: ERROR
[10/13/15 21:20:21] Exit Code set to: 1 (0x1)
[10/13/15 21:20:21] Result: FAILURE
[10/13/15 21:20:28] Open file: C:\ProgramData\Dell\UpdatePackage\Log\X51-R2_Network_Driver_0302K_WN_6.5.1.4400_A00.txt
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
October 14th, 2015 16:00
Hi,
There are 2 file format options on the Dell download page for this driver. There is the Update Package option and the Hard-Drive option. Download the Hard-Drive option and try installing that one.