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9791
August 28th, 2015 03:00
Wireless Card issue possibly??
Hello i have a Alien Ware x51 R2.. Have had this computer little over a year now... it has never gave me any trouble till about 4 months ago.. i got something on it and it basically was slowly shutting windows down... wouldn't allow it to open files and so forth... no connecting to the internet when hard wired...
So i did a fresh install of windows... " windows 7 because i hate 8" and everything was good to go... here is the specs on the computer below...
After about 3 months i am having the issue with the wireless card staying connected to my router... i will be in the middle of looking at a web page and when i click on a link it has discontented just that easy... not even doing anything... i click on trouble shoot connection error and when i click fix it then restarts the wireless card... after that takes place it will connect back to my router but only for a short time... i have check the IP address and made sure i am not having a IP conflict... I do know a little about computers but this one has me puzzled.... Maybe it's something easy to fix and i am just missing it...... I HOPE...
Thanks in advance for any helpful words!!!
| Operating System | Microsoft Windows 7 Home Premium |
| Central Processor | Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz |
| User Name | tw |
| Graphics | |
| Video Adapter | Intel(R) HD Graphics 4400 |
| Video Memory | 1.00 GB |
| Screen Resolution | 1920 x 1200 |
| Storage | |
| Total Memory | 7.92 GB |
| Free Memory | 3.83 GB |
| Total Hard disk | 2794.43 GB |
| Free Hard disk | 2095.97 GB |
| I/O | |
| Mouse | USB Input Device |
| Keyboard | USB Input Device |
| Processor MainBoard | |
| Central Processor | |
| CPU Name | Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz |
| Code Name | N/A |
| Manufacturer | GenuineIntel |
| Current Clock Speed | 3400 Mhz |
| Max Clock Speed | 3400 Mhz |
| Voltage | 1.2V |
| External Clock | 100 Mhz |
| Serial Number | BFEBFBFF000306C3 |
| CPU ID | Intel64 Family 6 Model 60 Stepping 3 |
| Socket Designation | SOCKET 0 |
| CPU Internal L1 | 128 KB |
| CPU Internal L2 | 512 KB |
| CPU Internal L3 | 3072 KB |
| Motherboard | |
| Model | 0PGRP5 |
| Manufacturer | Alienware |
| Serial Number | .4KF1H02.CN697023C21111. |
| BIOS Name | BIOS Date: 11/18/13 09:15:15 Ver: 04.06.05 |
| BIOS Vendor | Alienware |
| SMBIOS Version | A04 |
| BIOS Date | 11/18/2013 |
| BIOS Features | |
| PCI is supported | Yes |
| BIOS is Upgradable (Flash) | Yes |
| BIOS shadowing is allowed | Yes |
| Boot from CD is supported | Yes |
| Selectable Boot is supported | Yes |
| EDD (Enhanced Disk Drive) Specification is supported | Yes |
| Int 13h - 5.25 /1.2MB Floppy Services are supported | Yes |
| Int 13h - 3.5 / 720 KB Floppy Services are supported | Yes |
| Int 13h - 3.5 / 2.88 MB Floppy Services are supported | Yes |
| Int 5h, Print Screen Service is supported | Yes |
| Int 9h, 8042 Keyboard services are supported | Yes |
| Int 14h, Serial Services are supported | Yes |
| Int 17h, printer services are supported | Yes |
| ACPI supported | Yes |
| USB Legacy is supported | Yes |
Top
| Memory Device | |
| Memory Resource | |
| Total Memory | 7.92 GB |
| Used Memory | 4.08 GB |
| Free Memory | 3.83 GB |
| Memory Usage | 51% |
| Physical Memory | |
| Memory Bank | N/A |
| Description | Physical Memory 0 |
| Device Locator | DIMM1 |
| Capacity | 4.00 GB |
| Speed | 1600 Mhz |
| Manufacturer | Hynix/Hyundai |
| Data Width | 64 bit |
| Memory Type | Unknown |
| Form Factor | DIMM |
| Physical Memory | |
| Memory Bank | N/A |
| Description | Physical Memory 1 |
| Device Locator | DIMM2 |
| Capacity | 4.00 GB |
| Speed | 1600 Mhz |
| Manufacturer | Hynix/Hyundai |
| Data Width | 64 bit |
| Memory Type | Unknown |
| Form Factor | DIMM |
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| Drives | |
| Disk Drives | |
| Name | ST1000DM003-1CH162 |
| Media Type | Fixed hard disk media |
| Capability | 931.51 GB |
| Interface Type | SCSI |
| Partitions | 2 |
| Total Cylinders | 121601 |
| Total Heads | 255 |
| Total Sectors | 1953520065 |
| Total Tracks | 31008255 |
| Tracks Per Cylinder | 255 |
| Bytes Per Sector | 512 |
| Sectors Per Track | 63 |
| S.M.A.R.T Support | Yes |
| Current Temperature | 0C (32F) |
| Disk Drives | |
| Name | Hitachi HDS723020BLA642 USB Device |
| Media Type | External hard disk media |
| Capability | 1863.01 GB |
| Interface Type | USB |
| Partitions | 1 |
| Total Cylinders | 243201 |
| Total Heads | 255 |
| Total Sectors | 3907024065 |
| Total Tracks | 62016255 |
| Tracks Per Cylinder | 255 |
| Bytes Per Sector | 512 |
| Sectors Per Track | 63 |
| S.M.A.R.T Support | Yes |
| Current Temperature | 0C (32F) |
| CD-ROM Drive | |
| Name | HL-DT-ST DVD+-RW GA50N |
| Drive | D: |
| Transfer Rate | -1 |
| Status | OK |
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| Display | |
| Video Adapter | |
| Name | Intel(R) HD Graphics 4400 |
| Video Processor | Intel(R) HD Graphics Family |
| Manufacturer | Intel Corporation |
| Video Architecture | VGA |
| DAC Type | Internal |
| Memory Size | 1.00 GB |
| Memory Type | Unknown |
| Video Mode | 1920 x 1200 x 4294967296 colors |
| Current Refresh Rate | 59 Hz |
| Driver Version | 10.18.14.4170 |
| Driver Date | 3/16/2015 |
| Monitor | |
| Name | Default Monitor |
| Screen Height | 1200 |
| Screen Width | 1920 |
| Status | OK |
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| Network | |
| Wireless Network Connection | |
| Product Name | Dell Wireless 1506 802.11b/g/n (2.4GHz) |
| Service Name | athr |
| Manufacturer | Atheros Communications Inc. |
| MAC Address | 48:5A:B6:50:74:1B |
| Other Device | |
| Sound Device | |
| Name | NVIDIA High Definition Audio |
| Manufacturer | NVIDIA |
| Status | OK |
| Mouse | |
| Name | USB Input Device |
| Manufacturer | (Standard system devices) |
| Buttons | 0 |
| Status | OK |
| Keyboard | |
| Name | USB Input Device |
| Description | Enhanced (101- or 102-key) |
| Function Keys | 12 |
| Status | OK |
| USB Controller | |
| Product Name | Standard Enhanced PCI to USB Host Controller |
| Manufacturer | (Standard USB Host Controller) |
| Protocol Supported | Universal Serial Bus |
| Status | OK |
| USB Controller | |
| Product Name | Standard Enhanced PCI to USB Host Controller |
| Manufacturer | (Standard USB Host Controller) |
| Protocol Supported | Universal Serial Bus |
| Status | OK |
Alienware - Rodrigo
9 Technologist
•
4.4K Posts
0
August 28th, 2015 10:00
Hi,
Just to confirm, this issue does not happen when you use the LAN correct? How is your signal strength, do you usually have a strong signal? Open Device Manager, expand Network Adapters, right-click on your WiFi adapter, click Properties, click the Power Management tab, and then clear the Allow the computer to turn off this device to save power check box. That setting can sometimes turn off the WiFi adapter.
howardtw
7 Posts
0
August 28th, 2015 19:00
The tower is too far away from the router to try the lan connection it's at the other side of the the house... signal will range from 2 bars to full bars... when the wireless is rest.. I am not home at the momment but will try the steps you have provided soon as I get there.. and follow up with the info
howardtw
7 Posts
0
August 28th, 2015 21:00
done as you said with the turning off this device to save power... the box was checked... but i think it was possibly a driver issue... right after posting this yesterday morning i had around 8 or 9 windows updates start to download and install... after this i had no problems with it... and i have been on the computer for around a hour now and nothing is kicking me off...
Thanks for the info!!!! Problem solved!!!
Alienware - Rodrigo
9 Technologist
•
4.4K Posts
0
August 31st, 2015 16:00
Thank you for confirming this. I think you might be right about this being a driver issue. Let us know if you need further assistance.