I apologize for all you have being through, in that case I will recommend you to wait 7 business days that it normally takes for system to transfer the warranty location and then call the technical support site they should be able to assist you unless the revision of the computer you have was not sold originally in Japan.
Thank you for your reply but I'm afraid based on what I've written previously, your advice does not really answer the issue at hand.
Perhaps my e-mail was not clear enough or it was excessively long.
1. The warranty transfer was already completed on the first day but was not recognized by tech support japan.
2. I checked on whether it was my mistake with customer service Jptag, which they had replied it was already complete
3. I called tech support which they then replied that they cannot fix my alienware which is still under warranty. I was denied service due to the machine being bought in Malaysia
If this is the case, buying a high end laptop such as an Alienware with an international warranty seems rather moot seeing that parts are not available internationally in less than 2 years. At least when I had bought an XPS' in Malaysia years ago I was provided service back in the UK after 3 years of usage. Although unfortunate and disappointed with the lack of service in this aspect, my main concern is:
- Why was I requested to do a warranty transfer only to be denied service. If the computer can't be fixed in the first place, why was it necessary to change my warranty? The run around, delays and additional costs on an international phone line and lack of assistance or suggestion from tech support has made me lost quite a bit of faith to be honest...
My only solution seems to be to probably have change my warranty back from Japan to Malaysia, fly back from Japan to Malaysia for the sole purpose of getting my computer fixed, thus making an international warranty rather pointless.
However, seeing that my computer is still under warranty and Japan has no parts and no suggestions except having me spend thousands of dollars just to fly back and forth to fix a computer, I'm now considering a refund on my computer as it has not even lasted through the alotted warranty time.
With the above elaborated properly, do you have any other suggestions I might try to get my computer fixed?
Milena M458
4 Operator
•
2.7K Posts
0
August 27th, 2014 15:00
Hello Torkuda!
I apologize for all you have being through, in that case I will recommend you to wait 7 business days that it normally takes for system to transfer the warranty location and then call the technical support site they should be able to assist you unless the revision of the computer you have was not sold originally in Japan.
Torkuda
3 Posts
0
August 28th, 2014 07:00
Thank you for your reply but I'm afraid based on what I've written previously, your advice does not really answer the issue at hand.
Perhaps my e-mail was not clear enough or it was excessively long.
1. The warranty transfer was already completed on the first day but was not recognized by tech support japan.
2. I checked on whether it was my mistake with customer service Jptag, which they had replied it was already complete
3. I called tech support which they then replied that they cannot fix my alienware which is still under warranty. I was denied service due to the machine being bought in Malaysia
If this is the case, buying a high end laptop such as an Alienware with an international warranty seems rather moot seeing that parts are not available internationally in less than 2 years. At least when I had bought an XPS' in Malaysia years ago I was provided service back in the UK after 3 years of usage. Although unfortunate and disappointed with the lack of service in this aspect, my main concern is:
- Why was I requested to do a warranty transfer only to be denied service. If the computer can't be fixed in the first place, why was it necessary to change my warranty? The run around, delays and additional costs on an international phone line and lack of assistance or suggestion from tech support has made me lost quite a bit of faith to be honest...
My only solution seems to be to probably have change my warranty back from Japan to Malaysia, fly back from Japan to Malaysia for the sole purpose of getting my computer fixed, thus making an international warranty rather pointless.
However, seeing that my computer is still under warranty and Japan has no parts and no suggestions except having me spend thousands of dollars just to fly back and forth to fix a computer, I'm now considering a refund on my computer as it has not even lasted through the alotted warranty time.
With the above elaborated properly, do you have any other suggestions I might try to get my computer fixed?
Milena M458
4 Operator
•
2.7K Posts
0
September 2nd, 2014 15:00
No you will need to talk with them directly so they can provide you an adequate solution.
Torkuda
3 Posts
0
September 4th, 2014 00:00
Thank you for your succinct and rather 'apt' reply on my problem.
Although unfortunate that Alienware support is unable to provide any further support or advice on this situation, I thank you for you time.