All of the information shared points to the fact that the PC is performing normally. You could try to squeeze some more juice with overclocking considering that your temps are low. However, we do not think additional services are needed for your PC. Please keep in mind that you cannot compare your results on a benchmark with that of others since there are many variables that need to be considered. Also, all machines are engineered differently. The same video cards may have different vBIOSs that makes them act and react differently.
If you're not satisfied with your purchase, there's always the option you mentioned. If there are any other issues with your PC, you may send me a PM and I'll be glad to look into it.
Is it normal? How can not being able to change an option which should be completely customizable by the user be normal? How can getting HALF, even QUARTER of the performance of the advertised performance be NORMAL? Sorry but what you've just said is completely invalid. When you buy a car with an advertised 400hp and your model has 100hp, isn't the customer in a bit weird situation? Can you give more information about how I can return this product? The dell employee I've been e-mailing with for around 5 months does not give information about such things.
As we explained before, comparing your machine with other machines in the market with the same GPU will not reflect the reality. This machine is an OEM equipment made specifically by us that has hardware designed to work differently from other brands. The FPSs you're getting on those games, all seem normal and beyond what's needed to game without hesitation.
About SpeedStep, it should always be enabled on our systems because it is automatically set to run/not run when needed. You could, though, use ThrottleStop in case you need to check if there's any throttling and wish to eliminate it. Moreover, if you believe you'd like to get a little performance boost, there's always the overclocking option.
This said, we do not advertise the machine as being capable of running specific games at specific framerates. That would be surreal considering the fact that games are constantly changing and require more and more hardware power. About the return, if 5 months have elapsed since you own the machine, if you acquired it from Dell directly, a return is not possible. We will, though, help with the Basic, Premium, or Premium Plus warranty your system has.
If you have any other questions, you may send me a Private Message.
You do not advertise certain performance values, i'm well aware of that. And i'm well aware different machines behave differently. But what you said as a defense is extremely abusable. If what you said was true, you could sell a notebook that has a GPU as powerful as, lets say a GTX 950 but with the label GTX 1070, and people would buy it expecting a performance at least CLOSE to GTX 1070, if they complain about poor performance, you could have just say "Sorry dear customer, we do not advertise any performance values. Too bad you got 50 fps instead of 300, which is THE EXACT GPU WE ADVERTISED. But look, we didn't advertise any performance values haha! Oh, you spent more than 5 months to fix an issue caused by us? Sorry, no returns after 5 months. Now go **bleep** yourself :)" Sorry but this makes no sense. you might as well send 2002 brick laptops instead of a 2000$ PCs. Oh also, what you've described as "beyond normal" is NOT normal, and the people behind DELL desks should be aware of getting less than %30 of the performance of a graphics card is not normal. Even if the FPS value exceeds 120 which is the refresh rate of the monitor, in certain games getting 120 fps increases the time between drawn frames which cause input or output latency, maybe stutters. Which causes unpleasant experience for the CUSTOMER.
One more thing, the reason I'm expecting online help is because it's not the GPU or the CPU that are holding me back. It's the system itself, because when I monitored them while the gpu was UNDERPERFORMING in games, the GPU usage was around %40 and the CPU usage was around %50, the temps were ~60 GPU and ~75 CPU. You tell me, isn't an unnecessary throttle happening here?
Don't have another 1070 to test, but I have 1070ti in my PC. I've compared those two in 3dMark and looks like 1070ti outperforms 1070(alienware) by ~15% in graphics test.
But I have a 1440p G-SYNC monitor, so I don't go over 138 FPS anyway. And yes, don't see any difference between 300fps and 138 fps G-SYNC. You must also understand that it's physically impossible to put something like 8700K into laptop, because your 7700HQ is reaching temperature limits.
This isn't what the big names sell anymore, but the niche still exists - and these do run cooler than you might think given the desktop CPU inside. There are two massive heatsinks and large, slow-turning fans inside.
denzbs
1 Rookie
•
54 Posts
0
July 9th, 2018 01:00
try fn+f7 and dicrete graphics and restart.. this worked for me at least 10-20 fps on wolcen lords of meyhem
Eimy_B
4 Operator
•
4.4K Posts
0
July 9th, 2018 10:00
Hi @frossida,
All of the information shared points to the fact that the PC is performing normally. You could try to squeeze some more juice with overclocking considering that your temps are low. However, we do not think additional services are needed for your PC. Please keep in mind that you cannot compare your results on a benchmark with that of others since there are many variables that need to be considered. Also, all machines are engineered differently. The same video cards may have different vBIOSs that makes them act and react differently.
If you're not satisfied with your purchase, there's always the option you mentioned. If there are any other issues with your PC, you may send me a PM and I'll be glad to look into it.
frossida
10 Posts
0
July 9th, 2018 11:00
Is it normal? How can not being able to change an option which should be completely customizable by the user be normal? How can getting HALF, even QUARTER of the performance of the advertised performance be NORMAL? Sorry but what you've just said is completely invalid. When you buy a car with an advertised 400hp and your model has 100hp, isn't the customer in a bit weird situation? Can you give more information about how I can return this product? The dell employee I've been e-mailing with for around 5 months does not give information about such things.
Eimy_B
4 Operator
•
4.4K Posts
0
July 12th, 2018 09:00
As we explained before, comparing your machine with other machines in the market with the same GPU will not reflect the reality. This machine is an OEM equipment made specifically by us that has hardware designed to work differently from other brands. The FPSs you're getting on those games, all seem normal and beyond what's needed to game without hesitation.
About SpeedStep, it should always be enabled on our systems because it is automatically set to run/not run when needed. You could, though, use ThrottleStop in case you need to check if there's any throttling and wish to eliminate it. Moreover, if you believe you'd like to get a little performance boost, there's always the overclocking option.
This said, we do not advertise the machine as being capable of running specific games at specific framerates. That would be surreal considering the fact that games are constantly changing and require more and more hardware power. About the return, if 5 months have elapsed since you own the machine, if you acquired it from Dell directly, a return is not possible. We will, though, help with the Basic, Premium, or Premium Plus warranty your system has.
If you have any other questions, you may send me a Private Message.
frossida
10 Posts
0
July 19th, 2018 09:00
Dear Eimy,
You do not advertise certain performance values, i'm well aware of that. And i'm well aware different machines behave differently. But what you said as a defense is extremely abusable. If what you said was true, you could sell a notebook that has a GPU as powerful as, lets say a GTX 950 but with the label GTX 1070, and people would buy it expecting a performance at least CLOSE to GTX 1070, if they complain about poor performance, you could have just say "Sorry dear customer, we do not advertise any performance values. Too bad you got 50 fps instead of 300, which is THE EXACT GPU WE ADVERTISED. But look, we didn't advertise any performance values haha! Oh, you spent more than 5 months to fix an issue caused by us? Sorry, no returns after 5 months. Now go **bleep** yourself :)" Sorry but this makes no sense. you might as well send 2002 brick laptops instead of a 2000$ PCs. Oh also, what you've described as "beyond normal" is NOT normal, and the people behind DELL desks should be aware of getting less than %30 of the performance of a graphics card is not normal. Even if the FPS value exceeds 120 which is the refresh rate of the monitor, in certain games getting 120 fps increases the time between drawn frames which cause input or output latency, maybe stutters. Which causes unpleasant experience for the CUSTOMER.
One more thing, the reason I'm expecting online help is because it's not the GPU or the CPU that are holding me back. It's the system itself, because when I monitored them while the gpu was UNDERPERFORMING in games, the GPU usage was around %40 and the CPU usage was around %50, the temps were ~60 GPU and ~75 CPU. You tell me, isn't an unnecessary throttle happening here?
cabbanis
1 Message
0
July 27th, 2018 09:00
Don't have another 1070 to test, but I have 1070ti in my PC. I've compared those two in 3dMark and looks like 1070ti outperforms 1070(alienware) by ~15% in graphics test.
https://www.3dmark.com/compare/fs/15779640/fs/15667664
And according to a userbenchmark.com it's completely fine.
http://gpu.userbenchmark.com/Compare/Nvidia-GTX-1070-Ti-vs-Nvidia-GTX-1070/3943vs3609
You get low FPS in CS:GO, because it's a CPU intensive game. I got more FPS on my old 4690K actually. And guess why?
http://cpu.userbenchmark.com/Compare/Intel-Core-i7-7700HQ-vs-Intel-Core-i5-4690K/m211019vs2432
But I have a 1440p G-SYNC monitor, so I don't go over 138 FPS anyway. And yes, don't see any difference between 300fps and 138 fps G-SYNC. You must also understand that it's physically impossible to put something like 8700K into laptop, because your 7700HQ is reaching temperature limits.
ejn63
10 Elder
•
30.6K Posts
0
July 27th, 2018 13:00
With the right cooling system, it is very possible to build a gaming notebook with an 8700K (or the limited edition 8086K) CPU.
Clevo builds these for sale by the boutique gaming system builders -- Sager, AVA, Falcon Northwest, etc.
http://www.sagernotebook.com/customize.php?productid=1354
This isn't what the big names sell anymore, but the niche still exists - and these do run cooler than you might think given the desktop CPU inside. There are two massive heatsinks and large, slow-turning fans inside.
pes7
4 Posts
0
August 23rd, 2019 15:00
Did you ever solve this issue? I am having the same issues, disabling speedstep in bios brought the thing to a crawl. 5fps in Vampyr.