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13 R3, utter disappointment
I bought my Alienware 13 R3 in July of 2017. Originally, it worked as expected: decent frame rates with mid-high settings. Fast-forward just over a year and now the thing will not run anything under thermal-throttling limits. As I know this was out of warranty by this point, I tried to find a solution. This lead me to reapplying thermal pads and even stepping up from the junk originally applied to the GPU for liquid metal (Grizzly Conductonaut); all this gives me idels of 50-60*C; however, games still find issues staying under thermal limits. I've resorted to running Intel's EXT at every boot to keep the CPU undervolted, and running Afterburner in the same way just to keep it under thermal limits. BTW, it still thermal throttles even while sitting on a "laptop cooler" and a full-size room fan sitting next to, and pointed directed at, it.
And this is my frustration:
This is a top-of-the-line machine; one poised to be able to add an eGPU to down the line to prolong its life. Your R&D did not properly test it, or management told you "it just need to last through warranty"; either way, it is quite evident by all of the similar reports of this (for the 15 R as well). I am appalled by this product. I was hoping for something small enough to be mobile with, but able to game lightly when doing so, and to eventually come home and use an eGPU to up my enjoyment. But, because of the sheer lack of care put into this device, I will forever have a sour taste for your products. You used to be THE name in quality, now it's just a smokescreen for your current agenda.
Thank goodness I had enough foresight to get Accidental Damage on this because, at these temperatures, there is no way it will last the life of that warranty. And you can be sure that I'll be switching to an actual Ultrabook, by one of your competitors, to pair with my eGPU when the time comes.
HellsDisciples
159 Posts
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June 9th, 2019 01:00
billthekid90
1 Message
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December 3rd, 2020 09:00
I've got to say, I don't disagree with OP. It seems that they have smashed it out of the park with GPU cooling, only to negate it with substandard CPU cooling. This is a known issue with the r3 model, and generally seems to be a result of cpu core imbalance caused by a poorly manufactured heatsink. Like OP I have pulled the laptop apart, cleaned it thoroughly, repasted a number of times with various highly rated thermal pastes (though I haven't tried liquid metal, don't trust my skills) and tried every external cooling solution known to man. As a known issue I would have expected Dell to have offered out of warranty repair to this issue, but instead want to charge hundreds to fix something that even they have admitted is a manufacturer defect, albeit one that typically doesn't present until after warranty expiry. This is my first alienware, and will be my last. Tbh, I've kind of been put off of gaming laptops, and will go back to desktops that I know I can repair without having to sheel out huge sums of money for manufacturer repair costs.