15 R2, freezes and bsod

Question

Hi, I have problems with my alienware 15 r2, it freezes and sometimes it bsod... I already changed the thermal paste and cleaned the heatsink... This happens in windows and Linux... I already did the ePSA and everything but the battery passed... Please help!!!

A51-06 · Accepted Answer

Be sure to install these in safe mode via a USB key. You have my Model! Here's the drivers =

Intel Thermal Dynamic
Intel Management Engine
Intel HM87 Chipset
Dell Airplane Mode Switch
Kionix Free Fall Sensor
BIOS A12

A51-06 · Answer

What are your codes? What error code are you getting? replace the battery as well to ensure system stability.

FUCORBO · Answer

I get video_sheduler_intrnal_error DCP_wachtdogs_error  And some more that I can't remember....

A51-06 · Answer

I think you need to run a ePSA by clicking F12 when you turn on the laptop. That watchdog error is your system agent or watchog. Try doing a clean boot to see if any applications are causing that.

FUCORBO · Answer

the ePSA told me that my battery was bad and thats it... when i boot in to windows my cpu is at a 100% and then it goes down to 20-30% and i had to download a program to control my fans, because they do no start till like 60 degrees...  most of the time the computer just freezes and it sometimes throws a bsod... i cheeked the problems details and there is mostly two errors 141 and 117. i'm losing hope, so if you have a answer to my problems please help...

A51-06 · Answer

Check the settings for updates. then check the device manager for any errors on the devices and then download the latest drivers for your system.

FUCORBO · Answer

when i tried to update the drivers the laptop freezes and i cant change anything... the only driver with problems is the 'pci data acquisition and signal progressing controller' and a unknown devise

A51-06 · Answer

You too!

Ok here’s how I did mines.

I booted into safe mode and opened the device manager.

I uninstalled the thermal dynamic platform manager and then reinstalled the one dell gave to me.

The unknown device could be the Kionx Free fall sensor or the OSD driver.

FUCORBO · Answer

i bought this laptop, and the listing said that it was a 15r2... but opening the SupportAssist it is telling me it is a 15... does that mean that it is a 15r1?

my specs are... i7-4710hq, gtx 980m, 16gb ddr3L, 120gb liteonn ssd, 1tb seagate hdd...

sorry for being so fool, and if you can help me solve my problem pleas help me...

thanks

FUCORBO · Answer

It's still freezes... I'm sorry for marking your answer as a solution... It still throws bsods at me...  I think it is the gpu... Any ideas?

A51-06 · Answer

Have you downloaded everything?

Are you getting a WHEA_UNCORRECTABLE_ERROR?

I uninstalled the thermal dynamic platform in device manager but I was in safe mode.
Have you done a clean install?

because it’s a software error instead of a hardware.

FUCORBO · Answer

now i'm getting a 'VIDEO_SCHEDULER_INTERNAL_ERROR' and the whatchdog error to... i'm going to try to install the drivers again... thanks

A51-06 · Answer

try reinstalling the drivers again like you said. then I’d use the NVflash program to install the new bios but be precautious as this is a very difficult job to do.

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15 R2, freezes and bsod

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