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April 28th, 2020 09:00

15 R3, AlienFX not working

Hello,

I have an Alienware 15 R3, I have been having lots of issues with the Alienware Comand Center.

It suddenly stoped working I tried everything on the website:

- Reinstalled AWCC several times.

- Refreshed my PC a couple of times erasing everything.

 

I have now the following error:

"The theme you are opening is not compatible with this computer.
You will not be able to apply the theme."

I click OK and when I select a color I appears the following:

"System.NullReferenceException: Object reference not set to an instance of an object.
   at AlienLabs.AlienFX.Editor.Controls.ActionColorPickerControl.processSelectedColorChanged(Color primaryColor, Color secondaryColor)
   at AlienLabs.AlienFX.Editor.Controls.ActionColorPickerControl.selectedColorChanged(Color primaryColor, Color secondaryColor)
   at AlienLabs.AlienFX.Tools.Controls.DynamicColorWheel.onSelectedColorChanged(Color primaryColor, Color secondaryColor)
   at AlienLabs.AlienFX.Tools.Controls.DynamicColorWheel.selectColotItem(PathRadioButton element, Boolean rotateIndicator)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.RadioButton.OnChecked(RoutedEventArgs e)
   at System.Windows.Controls.Primitives.ToggleButton.OnIsCheckedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
   at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
   at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
   at System.Windows.DependencyObject.SetCurrentValueInternal(DependencyProperty dp, Object value)
   at System.Windows.Controls.Primitives.ToggleButton.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)"

 

The specs of my PC are: 

Memory: 16 GB

Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz[Cores 4] [Logical/Core 2]

Operating System: Microsoft Windows 10 Home

Thanks!

July 20th, 2020 10:00

Did your problem ever get fixed? I've had a similar issue since may and I can't seem to fix it. 

5 Practitioner

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3.1K Posts

July 21st, 2020 10:00

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