15 R3, Has No Power

Question

My buddy gave me his Alienware 15 R3 but it has no power at all. He told me when he gave it to me that it didn’t work and that the battery was dying within 5 minutes of taking it off the charger before it completely stopped working. I’ve tried all the basic steps to get it to turn on but nothing seems to work. I’ve even done the unhook battery and hold the power button for one minute method but nothing. It’s like it’s just completely dead. I dont know what to do at this point.

thatweirdguy412 · Answer

And I have tried someone else’s charger that works for their laptop. It’s the exact same model but still nothing. I don’t think it’s the charger

thatweirdguy412 · Answer

Yes I have tried this. Still nothing. The charger light come on with or without the battery connected. I’m at the point of calling Alienware and seeing if I can send it to them for them to tell me what’s wrong and how much it will be to fix it. From my experience it seems like a motherboard problem @crimsom

Mary G · Answer

Did you try removing the dead battery (not just disconnect it--and leave it out) and use the adapter alone? If that works use the adapter all the time and don't unplug it while the computer is on or sleeping. Shutdown completely before moving the laptop and/or unplugging the the adapter. Batteries die quicker now since the design has changed. Read- https://www.dell.com/support/article/en-us/sln128667/dell-laptop-battery-frequently-asked-questions?lang=en

If Dell does not have batteries for your model try here- https://www.parts-people.com/index.php?action=item&id=23858

thatweirdguy412 · Answer

I will try this when I get off of work in the morning. I will post an update soon. Thanks for your advice!!! @Mary G

thatweirdguy412 · Answer

Ok I’ll try this when I get home in the morning and post an update when I verify. From what my buddy says it would charge the battery before all of this. He said he left it on for awhile and walked away, he came back and said it was dead. @crimsom

thatweirdguy412 · Answer

I tried this when I got home. So

before I took the battery out the charger light would stay on while it was plugged in or not. Now that I took the battery out the charger light goes off when I plug it in. I unplug the charger and plug it back in without the laptop the light comes back on, but right when I plug it into the laptop it goes off again. @Mary G

thatweirdguy412 · Answer

Yes exactly. So what should I try now? Buy a the internal power cord? I’m not sure what it’s called. @crimsom @Mary G

thatweirdguy412 · Answer

Y’all are gonna hate me lol. So I remembered that the guy I got it from said he had to mess with the charging port for it to turn on so I went home and was slowly putting it in the charging port and it made a sizzling sound for a split second and then I smelled it burning so I immediately pulled it out and have yet to touch it again lol. I ordered the charging port to see if that was the problem before purchasing a new battery. Did I mess it up? Do y’all think I fried it by this?

A51-06 · Answer

Get a new DC jack and a new battery and that should fix it,

A51-06 · Answer

My mistake for repeating what everyone else mentioned.

thatweirdguy412 · Answer

Still didn’t work. Replaced the power jack and hooked it to the charger. Charger still cuts off right when I plug it in.

A51-06 · Answer

That may be something wrong with the board and that’s board level.

thatweirdguy412 · Answer

@Alienware Area-51 ALX 2006 yea I think so. I guess I’m just gonna toss it. Time to build one. Thanks everyone for your help!!!

A51-06 · Answer

You're welcome. If you'd like to mark my answer as your solution that's all in your hands.

Alienware

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