Let the dust settle. Microsoft did less than a stellar job publicizing system requirements, and if what they have publicized does not change, your system will not have (full at least) Windows 11 support anyway, as it uses a seventh-generation CPU (full support requires 8th generation Intel or newer). So it's not just the TPM that's the issue.
And unless Microsoft is abandoning them, there are world markets that outlaw TPMs in the first place - meaning if MS plans to sell 11 there, it will have to support non-TPM systems with at least some version of Windows 11.
To enable the TPM > Boot into the BIOS setup and navigate to Security > PTT Security.
PTT Security will need to be unchecked and then applied. After applying that setting, you should be able to go to the TPM Security setting and turn on the TPM and activate it.
I don't have a PTT option within the security options. I've seen this on Dell bios on Dell branded devices, but the Alienware bios appears to be completely different. It's not a high res grey and white bios, it's an old school grey and blue low res bios right out of the 90's.
My options in security (besides setting bios and HDD password) are:
Thought I'd post an update. An engineer turned up and swapped the motherboard, on boot up we could see the TPM was now enabled. So it looks like the issue was a faulty TPM. However the laptop then shut itself down and would not even boot back into bios, just power looped. The refurbished motherboard had died. The engineer booked in another replacement motherboard, but there was no stock showing and he left. So I then had a completely dead laptop.
A week later and I was still sat looking at my dead laptop, Dell suggested that I return it to the repair center in Germany, so that when the replacement part finally turned up they could repair and test it properly.
So eventually, now one month later, I've got my laptop back and it seems to be working.
If this hadn't been a new laptop and I'd already migrated all my work onto it, this would have been a nightmare, as it stood I could continue to work on my old machine, I just had to wait an extra month to get the machine I bought and presumably have lost a month of my warranty.
Hello I have the same problem. We tried to deploy Bitlocker policy to this laptop. But failed with strange error. Trying to test some settings in BIOS we set option "Firmware TPM" in from Enabled to Disabled. Now I would like to roll back this option but it is grey and I cant choose Enabled. What it could be and how I could handle it? //Alexander
I purchased this laptop in 10/17 and it's rather ridiculous that it doesn't support TPM 2. It's required for Win11, so it looks like it won't be upgradeable. Nothing quite so satisfying as a $1,700 laptop that's obsolete in 4 years.
ejn63
10 Elder
•
30.7K Posts
3
June 25th, 2021 07:00
Let the dust settle. Microsoft did less than a stellar job publicizing system requirements, and if what they have publicized does not change, your system will not have (full at least) Windows 11 support anyway, as it uses a seventh-generation CPU (full support requires 8th generation Intel or newer). So it's not just the TPM that's the issue.
And unless Microsoft is abandoning them, there are world markets that outlaw TPMs in the first place - meaning if MS plans to sell 11 there, it will have to support non-TPM systems with at least some version of Windows 11.
Eimy_B
4 Operator
•
4.4K Posts
0
September 19th, 2018 14:00
Hi @DW_Ed,
Try this:
To enable the TPM > Boot into the BIOS setup and navigate to Security > PTT Security.
PTT Security will need to be unchecked and then applied. After applying that setting, you should be able to go to the TPM Security setting and turn on the TPM and activate it.
DW_Ed
5 Posts
0
September 19th, 2018 15:00
Thanks for your reply.
I don't have a PTT option within the security options. I've seen this on Dell bios on Dell branded devices, but the Alienware bios appears to be completely different. It's not a high res grey and white bios, it's an old school grey and blue low res bios right out of the 90's.
My options in security (besides setting bios and HDD password) are:
Computrace: disabled (greyed out)
Firmware TPM: disabled (and refuses to enable)
Secure boot mode: standard
Uefi firmware capsule updates: enabled
Eimy_B
4 Operator
•
4.4K Posts
0
September 21st, 2018 11:00
@DW_Ed,
What's the system BIOS version? Make sure you have the latest one.
DW_Ed
5 Posts
0
October 25th, 2018 02:00
Thought I'd post an update.
An engineer turned up and swapped the motherboard, on boot up we could see the TPM was now enabled. So it looks like the issue was a faulty TPM. However the laptop then shut itself down and would not even boot back into bios, just power looped. The refurbished motherboard had died. The engineer booked in another replacement motherboard, but there was no stock showing and he left. So I then had a completely dead laptop.
A week later and I was still sat looking at my dead laptop, Dell suggested that I return it to the repair center in Germany, so that when the replacement part finally turned up they could repair and test it properly.
So eventually, now one month later, I've got my laptop back and it seems to be working.
If this hadn't been a new laptop and I'd already migrated all my work onto it, this would have been a nightmare, as it stood I could continue to work on my old machine, I just had to wait an extra month to get the machine I bought and presumably have lost a month of my warranty.
rutikhal
1 Message
1
November 25th, 2018 22:00
Michael_in_KY
2 Posts
1
June 25th, 2021 06:00
I purchased this laptop in 10/17 and it's rather ridiculous that it doesn't support TPM 2. It's required for Win11, so it looks like it won't be upgradeable. Nothing quite so satisfying as a $1,700 laptop that's obsolete in 4 years.
Michael_in_KY
2 Posts
0
June 25th, 2021 07:00
Thanks - EJN - good info.