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June 7th, 2019 10:00
15 R4, BIOS 1.7.0, cannot install AWCC
Hello,
I have an Alienware 15 R4 / Win10. The Alienware Command Center recommended an urgent update to my BIOS. I flashed my system with BIOS 1.7.0. After the restart the Command Center kept crashing as soon as it was opened. I went through an uninstall, following the instructions for manually deleting any residual files. I'm attempting reinstall the software and keep receiving a "Error: - 1603 Fatal Error during installation".
I admit I'm a little novice from a technical perspective but I attempt to review the verbose installation log and I think this is the point of failure. Any help will be greatly appreciated
InstallShield 11:56:32: Ready to initialize ForceRemove, Product code is {80AED68D-F247-4A93-BEAD-2EADCCDEF80D}
MSI (c) (AC:30) [11:56:32:956]: Note: 1: 2205 2: 3: ReserveCost
MSI (c) (AC:30) [11:56:32:956]: Note: 1: 2228 2: 3: ReserveCost 4: SELECT Component_,ReserveFolder,ReserveLocal,ReserveSource FROM ReserveCost
MSI (c) (AC:30) [11:56:32:956]: Note: 1: 2205 2: 3: DuplicateFile
MSI (c) (AC:30) [11:56:32:956]: Note: 1: 2228 2: 3: DuplicateFile 4: SELECT Component_,File_,DestFolder FROM DuplicateFile
MSI (c) (AC:30) [11:56:32:959]: Note: 1: 2205 2: 3: ISRequiredFeature
MSI (c) (AC:30) [11:56:32:959]: Note: 1: 2228 2: 3: ISRequiredFeature 4: SELECT * FROM ISRequiredFeature WHERE RequiringFeature = 'DefaultFeature'
MSI (c) (AC:30) [11:56:32:967]: Leaked MSIHANDLE (2) of type 790541 for thread 5936
MSI (c) (AC:30) [11:56:32:967]: Leaked MSIHANDLE (1) of type 790537 for thread 5936

