Hi @Thedai12 welcome to this user to user discussion forum. This is not Dell Support.
Thank you for sharing diagnostics results. SupportAssist makes a bland statement "Boot failure on device". Other diagnostics say the Windows operating system as a fault. When next in Windows, run Check Disk to find and automatically correct file errors on the NVMe OS(C:) boot drive. The root cause of this problem is Event 77 PrintBRM.exe, so its probably a corrupt driver on port for external printer.
Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
crimsom
7 Technologist
•
6.1K Posts
0
August 10th, 2021 06:00
Hi @Thedai12 welcome to this user to user discussion forum. This is not Dell Support.
Thank you for sharing diagnostics results. SupportAssist makes a bland statement "Boot failure on device". Other diagnostics say the Windows operating system as a fault. When next in Windows, run Check Disk to find and automatically correct file errors on the NVMe OS(C:) boot drive. The root cause of this problem is Event 77 PrintBRM.exe, so its probably a corrupt driver on port for external printer.
Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.