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15 R4, can't upgrade to Windows 10 2004 May 2020?

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Has anyone with an Alienware 15 R4 successfully upgraded to Windows 10 2004?

I'm running 1909 now and I don't have the option to upgrade when I manually check for updates. Media Creation Tool says that my system is incompatible at this time but does not say WHAT is incompatible. Dell Support says it's a software issue and wants money for the answer.

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Re: 15 R4, can't upgrade to Windows 10 2004 May 2020?

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Here’s the link to the windows insider. Windows will know when your device is ready but it doesn’t even have to be prepared because if I can install the newest version of windows 10 on a 14 year old pc they dropped support for, it wouldn’t make any sense why it works for me.

 

Windows Insider:

https://insider.windows.com/en/

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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Re: 15 R4, can't upgrade to Windows 10 2004 May 2020?

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You just have to wait unless you want to try the beta edition of it on your settings by signing up for the beta program on your computer.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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Re: 15 R4, can't upgrade to Windows 10 2004 May 2020?

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I wish they would tell me what it is that I'm waiting for.  It's really annoying.  I could help test beta drivers or if the component is Open Source I could help with the code.  I'm willing and motivated and have time.  Instead I'm told by Microsoft and by you that I should "just wait" and I'm just too impatient to be happy with that solution 🙂 

I'll look for these betas and see what I can do on my machine.

Thanks!

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Re: 15 R4, can't upgrade to Windows 10 2004 May 2020?

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Well, I tried to sign up for the beta channel and it offered me the update then got as far as this during Windows 10 Update application:

Your PC can't be upgraded to Windows 10

Your PC settings aren't supported yet on this version of Windows 10.  Microsoft is working to support your settings soon. No action is needed.  Windows sUpdate will offer this version of Windows 10 automatically when these settings are supported.

 

*SIGH*  WHAT SETTINGS AREN'T SUPPORTED YET?!

 

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Re: 15 R4, can't upgrade to Windows 10 2004 May 2020?

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I'm kind of confused. I have a 15 r1 from 2014 but you have a 15 r4 that can't update.

Post a picture of the error. You did say your a windows insider right?

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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Re: 15 R4, can't upgrade to Windows 10 2004 May 2020?

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the text I posted before was from the window.  here's a screenshot:cantupdate.PNG

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Re: 15 R4, can't upgrade to Windows 10 2004 May 2020?

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Here’s the link to the windows insider. Windows will know when your device is ready but it doesn’t even have to be prepared because if I can install the newest version of windows 10 on a 14 year old pc they dropped support for, it wouldn’t make any sense why it works for me.

 

Windows Insider:

https://insider.windows.com/en/

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

View solution in original post

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2 Bronze

Re: 15 R4, can't upgrade to Windows 10 2004 May 2020?

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I found SetupDiag and ran that and the output was:


Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.6.0.0
System Information:
Machine Name = HADES
Manufacturer = Alienware
Model = Alienware 15 R4
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20191021000000.000000+000
BiosVendor = 1.8.1
BiosVersion = 1.8.1
HostOSVersion = 10.0.18363
HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
TargetOSBuildString = 10.0.19041.1 (vb_release.191206-1406)
HostOSLanguageId =
HostOSEdition = Professional
RegisteredAV = Windows Defender
FilterDrivers =
UpgradeStartTime = 7/11/2020 06:59:15
UpgradeEndTime = 7/11/2020 07:01:31
UpgradeElapsedTime = 00:02:16
CV = ZG7F7xtcnE6K5V2L
ReportId = 6643b358-05a2-476d-a952-18d15ae1f11a


Error: SetupDiag reports abrupt down-level failure.
Last Operation: Finalize
Error: 0xC1900209 - 0x4000D
LogEntry: 2020-07-11 07:01:24, Error MOUPG CSetupManager::ExecuteInstallMode(898): Result = 0xC1900209

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

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Re: 15 R4, can't upgrade to Windows 10 2004 May 2020?

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Possible fix for Win10 installation error 0xC1900101 - 0x4000D, click Here.   

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Re: 15 R4, can't upgrade to Windows 10 2004 May 2020?

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Win10 installation error 0xc1900209 - 0x4000D during update, click Here

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