Unsolved
This post is more than 5 years old
3 Posts
1
14915
March 9th, 2018 14:00
17 R4, AlienFX cannot detect this device
My laptop lights are still on with my previous preset but its very dim. (the macros are working perfectly too)
However I can't change or do anything on the AlienFX as it says:
"The device you have selected is included in the current theme but AlienFX cannot detect this device on your system. Do you want to remove this device from the current theme?"
I tried AlienwareAlienFXTester.exe it says "It seems there is some problem with the AlienFX board."
Please help!
adrianputra
3 Posts
1
March 10th, 2018 04:00
SOLVED!
"Go to the start menu and type "Run" then in the run program type "msconfig" then boot, then advance and then change the cores running."
timetraveller_1998
1 Rookie
•
5 Posts
0
March 23rd, 2018 05:00
How do i change the cores in "msconfig" option?
adrianputra
3 Posts
0
May 4th, 2018 03:00
Tick the "Number of Processors" box and set it to the maximum number.
If the problem happens again later, do the opposite (untick the box).
Alienware-Tammy
81 Posts
0
May 4th, 2018 08:00
Hi @adrianputra!
Can you confirm to us if that worked? Did it start after the Windows update?
If you need further assistance, please send us a private message with your Service Tag.