We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
I paid a premium price and paid for premium warranty. What I got was a laptop with problems and hours of personal time wasted. I’m really unhappy that I paid you so that I could suffer and waste my time on a product. Quite frankly I have so few run hours on the device it’s never been stressed the only possible shock it’s received would be from shipping and being forced to use your poorly fitting generic boxes. At this stage the very best you could do is refund a portion of the inflated purchase price and refund all of the extended warranty which is over inflated in price and under useful in action from you 2 years/10 months is not possible. DELL-Admin>. My hours are worth money I don't get paid by you to diagnose your defective products and yet I’m forced to pay then be held hostage by the worst customer service in existence. Customer satisfaction is important as you say. However you deliver nothing on that front. I want someone in charge to tell me what Dell is going to do by way of compensation for the flawed product and service. No excuses tangible compensation.
Terms of Sale that you had to agree to when purchasing from Dell, Dell does not accept liability including but not limited to any liability for product not being available for use (order delays), lost wages, loss of business, loss of home, loss of vehicle, or loss of your personal data. DELL-Admin>
I was a lifetime dell customer but I’m not anymore you should all be ashamed at the low level of competence in computer design customer service and huge lack of standing by your product. Why don’t you do the right thing? I will await your response with interest and a call will be required.
Hi, you have made first contact with Dell Warranty and this problem has not been fixed. Get a Service Request (SR) Number so that the Report an Unresolved Issue form can be completed, as recommended in the DELL-Cares process. A different group at Dell have considerable latitude to provide an amicable solution. Sending the online form will also bring this quality dilemma to the attention of Senior Executives.
DELL-Cares
Moderator
•
27.6K Posts
0
September 10th, 2020 09:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
Sick of your awful support
3 Posts
0
October 6th, 2020 03:00
I paid a premium price and paid for premium warranty. What I got was a laptop with problems and hours of personal time wasted. I’m really unhappy that I paid you so that I could suffer and waste my time on a product. Quite frankly I have so few run hours on the device it’s never been stressed the only possible shock it’s received would be from shipping and being forced to use your poorly fitting generic boxes. At this stage the very best you could do is refund a portion of the inflated purchase price and refund all of the extended warranty which is over inflated in price and under useful in action from you 2 years/10 months is not possible. DELL-Admin>. My hours are worth money I don't get paid by you to diagnose your defective products and yet I’m forced to pay then be held hostage by the worst customer service in existence. Customer satisfaction is important as you say. However you deliver nothing on that front. I want someone in charge to tell me what Dell is going to do by way of compensation for the flawed product and service. No excuses tangible compensation.
I was a lifetime dell customer but I’m not anymore you should all be ashamed at the low level of competence in computer design customer service and huge lack of standing by your product. Why don’t you do the right thing? I will await your response with interest and a call will be required.
crimsom
7 Technologist
•
6.1K Posts
0
October 6th, 2020 15:00
Hi, you have made first contact with Dell Warranty and this problem has not been fixed. Get a Service Request (SR) Number so that the Report an Unresolved Issue form can be completed, as recommended in the DELL-Cares process. A different group at Dell have considerable latitude to provide an amicable solution. Sending the online form will also bring this quality dilemma to the attention of Senior Executives.