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March 31st, 2019 11:00

17 R4, black screen

After repasting my Alienware 17 R4, went to turn on the laptop and all the lights,fans turn on except the screen just stayed black, I connected the laptop to my Tv thru the Hdmi and it worked but the screen on the laptop is not registering as a first or second screen,not sure if the display cable got damaged or the screen died or something worse like the mother board.

4 Operator

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20.1K Posts

March 31st, 2019 12:00

Explain "repasting"  Nothing would work if the motherboard failed. It is most likely a screen problem. Wiring?

2 Posts

March 31st, 2019 16:00

I used liquid metal on the cpu and gpu but was very careful in doing so, I did the same to my old toshiba and I was very happy with the outcome. Thanks for your answer. 

4 Operator

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20.1K Posts

March 31st, 2019 16:00

There are some wires to the screen that might need reattaching after disassembling the unit. See the service manual here-- https://topics-cdn.dell.com/pdf/alienware-17-laptop_service-manual_en-us.pdf

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