Unsolved
2 Posts
0
2966
17 R4, mobile connect, no mic
I recently have install mobile connect on my Alienware 17 r4 evrething works but the microphone I tried to troubleshoot but I can’t make the microphone connect to the app. When I answer a call no one can heir me talking. I have updated the Bluetooth and sound also inhale check the mic settings and everything is the way it should. The phone I tried to connect is iPhone 7 Please help with any suggestions on how to fix this thank you
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
February 21st, 2019 10:00
Hi @Josephbra,
The app will use the built in mic from the PC. No way to change that. So, you need to use the machine's mic to answer calls.
Josephbra
2 Posts
0
February 21st, 2019 15:00
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
February 26th, 2019 09:00
Check the apps sound settings and set the internal mic as default recording device in audio manager.
Also, you can try by reinstalling the app.
euphoric28
6 Posts
0
March 2nd, 2019 14:00
I am having the same issue. My onboard mic on my area 51m is set to default and is working properly but the alienware mobile connect app is not using it during calls
Ksu323
2 Posts
0
March 13th, 2019 08:00
Right now everything works, sorry. When I have tried 4th time, it starts work
Ksu323
2 Posts
0
March 13th, 2019 08:00